Cascade Collision Repair Provo

4.7 (667reviews)
94%
1155 S State St,  Provo,  UT  84606
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Shop AssistantSparkles

In operation 26 years.

Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Scion
Toyota

Reviews (667)

Customers say
Overall Customer Satisfaction
Customers consistently praised Cascade Collision for outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the exceptional professionalism of the front desk and repair staff, noting that vehicles were returned looking brand new, often cleaner than when dropped off. Regular text and phone updates throughout the repair process were frequently commended, with many customers expressing they never needed to follow up themselves. Numerous reviewers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional delays in parts delivery, isolated concerns about incomplete repairs, and in rare cases, items left in vehicles or communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Cascade Collision for future repairs.
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"... top-quality service. From the very beginning, I received outstanding customer service, starting with the front desk staff, who were always friendly, kind, and helpful. ..." Read more
"Cascade Collision did an excellent job not just repairing my daughters car after it was hit by someone running ..." Read more
"The repair was of the utmost quality but, what really impressed me was that my car was cleaned both inside and out."
"The staff were extremely friendly and the work was amazing! Excellent customer service and quality work."
"... All of the employees are really easy to work with! Cascade did an amazing job with the repairs." Read more
"I loved the regular updates on the progress of the repairs, the pick-updrop-off arrangement you have with the ..." Read more
"... was hit by someone running a red light, but also at keeping us informed throughout the process. They worked seamlessly with both our insurance company and the ..." Read more
"The constant updates and communication was great."
"... car looks and runs, to the customer service and the clear instructions and texts of the process given to us. Five stars all day" Read more
"The customer service staff provided timely communication. They just had a lot of bad stuff to tell us."

My Experience

Completely satisfied. I appreciate all of the updates and the level of effort and detail you put in to make sure I had a good experience. My only complaint was that it took longer than estimated and I know that happens but I did opt to buy insurance for the rental and the extended period of time did end up costing more than I was anticipating in that regard.

Likely to Recommend

I already have. This particular location has received my recommendation and I am fortunate to have found them, ironically when a deer ran into my car down the road from their shop, prompting me to come in for an estimate.

Repair Quality

Very satisfied. I brought my vehicle to your shop after another performed a shoddy repair. Your team fixed it with skill and attention to detail.

Customer Service

Honestly, it was your estimating an administrative staff that won my business from the start. Very professional and responsive on all accounts. Hailey Dangerfield has been especially attentive, offering concise information and prompt follow through. I will certainly bring all future car repairs to this shop as they have earned my business with their new excellent workmanship and service oriented mindset.

Returned Clean

My Experience

Prompt, friendly, well done repair.

My Experience

GOOD JOB !

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Customer Service

Hailie was great--always very friendly and helpful. She communicated promptly and kept me posted.

My Experience

The service was great other than a vape was left in my car when I picked it up. My granddaughter was with me in the car and was handling the vape, smelling it, etc-not knowing what it was. This is unacceptable. A younger child could place that in his mouth and could result in nicotine poisoning. So disappointing.

My Experience

My Subaru came back looking perfect! Genuinely a perfect job. And they finished 5 days earlier than estimated. Thank you!!

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Once the process began, Hailie did an excellent job keeping us informed with regular updates on the status of our car. She was great!

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Repair Quality

Looks amazing!!!!

Customer Service

Hailie is incredible!!! She answered all of my questions and made the process so easy!!

Returned Clean

My Experience

Great team at Cascade Collision

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Great care taken to make everything perfect

Returned Clean

My Experience

Great service!

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Did a great job!

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Returned Clean

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Repair Quality

The team at Cascade have been phenomenal to work with, truly a class act. Hailie Dangerfield, their front administrator, has been a delight to work with, super professional and responsive. I will certainly use this shop for future repair needs.

Customer Service

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Repair Quality

Really good work! I would recommend to anyone!

Customer Service

Very good. Always responsive. Would have appreciated at least one call but texts worked really well too.

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Repair Quality

Easy, great to deal with!

Customer Service

Friendly, kind!!

Returned Clean

My Experience

The staff were extremely friendly and the work was amazing! Excellent customer service and quality work.