Cascade Collision Repair Orem

4.8 (1,138reviews)
95%
1005 N State Street,  Orem,  UT  84057
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In operation 26 years.

Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Hyundai
I-Car
Jeep
Kia
Ram
Volkswagen
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Email

Reviews (1,138)

Customers say
Overall Customer Satisfaction
Customers consistently praise Cascade Collision for exceptional service quality, with many highlighting the outstanding communication through regular text updates throughout the repair process. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Customers frequently mention how their vehicles look brand new after repairs, with perfect paint matching and quality workmanship. The timely completion of repairs, often ahead of schedule, is regularly noted. Staff members are commended for their helpfulness and customer-centric approach. While most experiences are overwhelmingly positive, some customers noted minor issues with completion timelines or small details requiring follow-up visits.
AI-Generated from reviews written in the last 12 months
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"Exceptional job, paint was perfectly matched, great fitment and quality on all the parts and installation, and the car looks ..." Read more
"Everything looked brand new and works great! And my car was also detailed inside. We are very ..." Read more
"... professional. I was kept up-to-date all the way through. The quality of work is outstanding. Its like the accident never happened." Read more
"High quality work and excellent communication on status of repairs. I highly recommend Cascade Collision ..." Read more
"... best part of a frustrating situation. They provided excellent communication and provided regular updates. The work and craftsmanship was also excellent and ..." Read more
"... have used your services! It was the same this time. Very quick turn around – above and beyond – and of course beautiful Work! Thanks so much for ..." Read more
"It was done two days earlier than it was projected"
"Completed before promised date."
"It took 2 days longer but the communication was too notch and they took care of us!"
"My Carnival arrived on the day they told me it would."
"Team did an excellent job with communication, repair quality, and timeliness."
"Great job! The updates were so frequent and helpful!"
"... helpful and friendly staff Ive experienced in years. I was notified through text throughout my entire repair. Looks awesome!! Thank you!!!" Read more
"Great work done. Fast and i was kept updated the whole time about progress of the work done. Thank you"
"The work done was good. However, communication wasn't good. An estimate was sent to a completely wrong e-mail address, I was never called ..." Read more

My Experience

There is a little white rectangle that is showing up on my windshield , from the camera that wasn’t there before. I’d like to bring it back in on Monday.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent service, excellent communication

My Experience

Second time having my truck there from accidents that I did not cause. Front desk estimators are absolutely fantastic very respectful and very caring. I would recommend them to anyone. The repairs looked great, professional, and back to original.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair work was good. They communicated via text every step of the way. Staff was friendly. They helped me with my rental car Don't know if I would feel differently if insurance hadn't covered everything, but they were great.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The repair took slightly longer than I would prefer, one week, but the progress status helped.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy to work with, great work on the car, and amazing customer service.

Likely to Recommend

Repair Quality

They’re great and so easy to work with!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Overall the team is very proficient and customer focused. I truly appreciated the great communication and feedback on the progress of my vehicle. I can see why my son who works at BMW highly recommended you. Thank you for focusing on us as the customers. Businesses just don’t do that anymore. Keep on smiling and loving what you do. It shows!

Likely to Recommend

Repair Quality

Great work

Customer Service

They had great customer service and support. I truly appreciated how they were so attentive.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Personal very good with customer relations. Quality of shop workmanship looks great.

Repair Quality

None

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was done according to timeline and plan and my truck looks as good as new again. I was so happy with the expert way the damage was repaired and looked very carefully for hours to find a mistake and could find none. The side rails are installed better than what was initially on it and I really appreciate the care used to choose exactly what I had on there in the first place, although I did notice I received an upgrade—THANKS! Finally, the two individuals assigned to handle the communication and up front PR for the company were excellent and helped deliver my vehicle to me on time. They also both reduced any stresses I may have had by answering all of my questions professionally, yet with kindness. Cascade Collision is amazing in every way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always happy with the work.

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