Cascade Collision Repair Orem

4.8 (1,234reviews)
95%
1005 N State Street,  Orem,  UT  84057
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Shop AssistantSparkles

In operation 26 years.

Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Hyundai
I-Car
Jeep
Kia
Ram
Volkswagen

Reviews (1,234)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, including perfect paint matches and thorough detailing. Timeliness was another strong point, with many repairs completed on or ahead of schedule. Staff friendliness and professionalism were repeatedly commended. A few customers noted areas for improvement directly from their experiences, including occasional delays, parts not installed correctly, and rare instances of miscommunication, but the overwhelming sentiment reflects a highly satisfying repair experience.
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"I love the updates every Tuesday and Thursday! Ive never been to a shop that even comes close to how informative as Cascade!"
"... service was excellent, courteous, friendly and clear. Volume, frequency and timeliness of communication was just right. Minimized confusion by setting appropriate expectations ..." Read more
"The work done was good. However, communication wasn't good. An estimate was sent to a completely wrong e-mail address, I was never called regarding the estimaterepairs, ..." Read more
"... daily basis, sometimes two or three times per day. Their customer service was by far the best Ive experienced." Read more
"Better communication that was accurate"

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Returned Clean

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I would definitely recommend them to my friends and family. They are friendly and easy to work with and always communicate with you on where your vehicle is at.

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Amazing repair looks new again

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Minor gripe: didn't check tire pressure and clear the warning message.

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Returned Clean

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Awesome communication and great work

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Everyone was genuinely kind, and extremely helpful!

Returned Clean

My Experience

We love Cascade collision repair. We have always brought our vehicles here for repair and we are pleased with the work done every time.

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Repair Quality

It looks great. The aftermarket headlights don’t cast as even of a pattern as the originals and may be aimed a little high. Also, I’m getting a slight vibration between 40-70 mph.

Customer Service

Very empathetic and helpful with the whole process.

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My Experience

The best in the west!

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Highly recommend.

Repair Quality

The repair was done according to their time line, kept me informed about the progress. Service desk is excellent. Thank you! The repair was great, except the passenger side of the car is not as sleek as the other side (minor issue). On the whole the quality exceeded my expectation.

Customer Service

Excellent service, very responsive and professional.

Returned Clean

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My Experience

Daily updates. Time line given was met. They even vacuum the vehicle and gave a nice gift for doing business with them.

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I would love to introduce it.

Repair Quality

They are so nice to me .

Customer Service

They are so nice to me . Wonderful people .

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My Experience

Skyler made the process so easy and kept us up to date along the way. The car looks amazing!!

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I've already made recommendations.

Repair Quality

Customer Service

Skyler was awesome!!!

Returned Clean

My Experience

Totally trustworthy. Two words to describe Cascade

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Repair Quality

Cascade is great!

Customer Service

Skylar is the best

Returned Clean