Certified Collision Center Tracy
In operation 15 years.
Certified Collision Center is in the business of providing superior customer service and quality collision repair that lasts a lifetime. We use state-of-the-art equipment as well as the best refinishing products money can buy. Our office staff is highly trained and certified to provide the best customer service and most comprehensive repair estimates possible. We are so confident in our repair process, we provide a Lifetime Warranty on Workmanship. At Certified Collision Center - "We take your repair Personally"
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They do any amazing job on my car repair and were very polite and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work, and very responsive to my concerns.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
They did a great job on the repair but it took almost two months for the repairs to be done. When I tried getting updates from staff they were not very friendly.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service and cars looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not at all. Very bad experience
Repair Quality - 0.5/5.0 -
0 quality work.
Customer Service - 0.5/5.0 -
Not satisfy at all from repair and paint. And when they did the repair on my trunk spoiler they put it with the glue they didn't do a good job. and they put it really bad and I don't know they might broken something inside they couldn't have tied it up with his screws. The did put glue and they messed up the paint. And also the keep my car for one month and still missing part on my vehicle and they are telling me that it takes another 5 to 7 days till they are getting the part. It was really bad experience with them. And none of them are able to give me information a bout my vehicle and there manger never pick up his phone. And they are blaming everything on the customer. Even my vehicle is not done 100% the are calling me that your vehicle is done when I went there. There telling me that your vehicle is not done yet.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.0/5.0 -
Lack of communication Taking more than 6 weeks to complete car meantime I am paying for a rental car and the repairs were acceptable but not professionally done
Customer Service - 1.0/5.0 -
Same thing lack of communication and a general attitude like you will get it when we finish it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alyssa (the customer service rep) was great at communicating with me and went above and beyond to make sure I was satisfied.
Likely to Recommend - 2.5/5.0 -
I am more likely to not recommend csaa insurance who have not been understanding of the issue The collision center should not have had us bring our car in when they didnt have all parts but told us they had them only to realize that one part was back ordered indefinitely and our repairs are still incomplete. Lexus needs to do a better job of sending parts and not giving the collision center false information saying part will be in on a specific date only to then change their communication once that date arrives saying oops we dont have part
Repair Quality - 2.5/5.0 -
Fixing the damage and repainting looks fantastic but I still am missing a part( window) that needs to be done
Customer Service - 0.5/5.0 -
Part is still on back order and car not finished being repaired. Took our car home because csaa would no longer cover a rental car. We now are still waiting for part and they dont know when it will be in
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Plastic cover on the door lining is missing
Customer Service - 0.5/5.0 -
The worst place
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Extremely helpful. Did a great job in a timely and professional manner.
Customer Service - 5.0/5.0 -
Great service