Certified Collision Center Tracy
In operation 15 years.
Certified Collision Center is in the business of providing superior customer service and quality collision repair that lasts a lifetime. We use state-of-the-art equipment as well as the best refinishing products money can buy. Our office staff is highly trained and certified to provide the best customer service and most comprehensive repair estimates possible. We are so confident in our repair process, we provide a Lifetime Warranty on Workmanship. At Certified Collision Center - "We take your repair Personally"
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
In the repairs and date promised I’ll give you a 10, but in communication a 1.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I never received a call from adjuster, my wife had to be calling her on the progress of the truck and also on Friday when the pickup was picked up, my wife had to call to see if it was ready.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Slightly different shades of grey pai t in the back versus front of the car. Possibly because it's new in the back and older paint in the front
Customer Service - 2.5/5.0 -
Customer service called homr.number during vacation prior to December 25th rather than calling cell.phone. resulting extra Charges with car rental. Pick up after chrsitmas.
Likely to Recommend - 0.5/5.0 -
Would not go back to them or send anyone to them
Repair Quality - 3.5/5.0 -
Seems like everything is okay. I could nitpick but it’s average/good
Customer Service - 0.5/5.0 -
Poor communication. Poor customer service. If I didn’t call them I would have never heard from them. They originally told me it would take a week/week and a half to get the job done. I called a week and a half later and find out they haven’t even started because aaa didn’t approve the quote. They then said it should be done by the end of the week upcoming and so again I call on Thursday and get aaa on a conference call and the manager said it should be done on Friday. Friday rolls around I call at 1:30/2 and find out the car isn’t going to be done and it should be done on Monday. I ended up having the rental car for almost a month and when I go and get my car there are 5 line items that weren’t done. I told the manager about them and he said I could bring the car back on Jan 2 and they can address the problems. He was nice enough to take $250 of the deductable for me since it took way too long to make the original fixes and offered to pay for the rental car for the days it took to take care of the line items that weren’t addressed. However Jan 2 came around and I go to the shop and no one knew about me dropping my car off. They had to call the manager and he told them they were going to take care of the line items. The lady said it should take 3 days to address the issues and sent me to hertz to get a new rental car. 3 days go by and again I call at 1:30/2pm to find out if my car is going to be ready and that’s when I’m told my car should be done but the tire issue may not be approved by aaa, but I need to pick up my car because she was told they shouldnt have to pay for the rental car while aaa makes a decision about my tire. So now I have my car back and my tire still has a white stripe on it from the accident. So it’s not in the condition it was in before the accident. I’ve dealt with auto body shops before and this auto body shop was horrible in my opinion. They won’t call you unless you call them first. The customer service isn’t good. The communication between the employees is not good. All around a horrible experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’m very impressed with the communication and quick time my car was completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Servicio rápido y amable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My only issue was I had to call to see when my vehicle would be ready and I had to come out of my pocket for the rental for an extra 6 days and I was not happy with that
Customer Service - 4.0/5.0 -
Was not informed regularly on what was going on with my car
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied the staff at auto body kept me apprised on the work being done ✅
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service, very knowledgeable made it a smooth transaction start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Rear driver door sensor not unlocking from outside
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed repairs in a reasonable amount of time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No way
Repair Quality - 0.5/5.0 -
My trunk came back with more damage and my door has a dent on the inside edge
Customer Service - 0.5/5.0 -
No communication