Certified Collision Center Tracy
In operation 15 years.
Certified Collision Center is in the business of providing superior customer service and quality collision repair that lasts a lifetime. We use state-of-the-art equipment as well as the best refinishing products money can buy. Our office staff is highly trained and certified to provide the best customer service and most comprehensive repair estimates possible. We are so confident in our repair process, we provide a Lifetime Warranty on Workmanship. At Certified Collision Center - "We take your repair Personally"
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Working with Anthony was great. The text updates were not set with accurate dates - a little annoying.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10 star rating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
great service would suggest being more transparent on updates as to what is needed still and why expected pick up times are being extended day to day. without having to reach out multiple times to get an answer.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Bumper and door is fixed but the sensors/alerts are not working
Customer Service - 1.5/5.0 -
While the bodywork appears to have been addressed, I’ve noticed a significant issue with the front bumper sensors. The sensors no longer alert the driver when there are people or objects in front of the car, which is a critical safety feature. This malfunction was not present before the accident and seems to have resulted from incomplete or improper repairs. Although I signed for the work and paid the $1000 deductible, I did not collect the car on Thursday, April 24th. I immediately notified the repair estimator, Anthony, of the sensor malfunction and called AAA to alert them of the issue on the same day. On Wednesday, Apr 28th, I received a call from Anthony stating AAA approved the sensor repair and my car would be ready by Thursday, Apr 29th. When I returned to Certified Collision on Friday, April 30, it was clear the issue had not been resolved. Within seconds of driving the vehicle, it was evident the front sensors still weren’t working. Despite Anthony's insistence that the faulty sensor had been replaced and that no issues were detected during diagnostics, both my husband and I demonstrated that the front sensors did not register any presence when standing directly in front of the vehicle. However, the rear sensors triggered an alert immediately when approached. As a result, we left the vehicle at the repair center once again. Please note that there are four sensors in the front bumper. Prior to the collision, we were aware that one sensor—the front right—was already broken. However, following the repairs, the remaining three sensors, which previously worked, now fail to detect any objects or people. While the vehicle correctly shows an alert for the broken right sensor, it does not display any alerts for the other three sensors, indicating they are not communicating with the vehicle at all. This strongly suggests that the post-collision repair either disrupted the sensor system or left it improperly reconnected. Given that we have been in a rental since March 30, we are now well beyond the $1,500 rental deductible, due to ongoing delays and inadequate repair work. I kindly ask that this issue be investigated and resolved as soon as possible. I would appreciate guidance on the next steps—whether I should keep the vehicle at the same shop or bring it to a different approved repair center for evaluation and correction. I'm not convinced Certified Collision knows how to complete the work. The issue isn’t resolved. I’m awaiting a response from AAA and I would not recommend using certified collision again.
Likely to Recommend - 5.0/5.0 -
Happy with service
Repair Quality - 5.0/5.0 -
Can't tell it was damaged
Customer Service - 5.0/5.0 -
Fast and good communication
My Experience - 5.0/5.0 -
This is (unfortunately) my second visit to Certified Collision Center in Tracy. In both visits Brittani Ornellas has been extremely helpful during the process start to finish.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The front door of passenger doesn’t close good sometimes
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you Anthony was great and Brittany was also great.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
No. As it was not repaired correctly
Customer Service - 1.5/5.0 -
I have role the car already 2 times and I have to take it again because it is still not functioning correctly
My Experience - 5.0/5.0 -
The customer service was great. Everyone was nice and very helpful. I received information step by step about the repair. Their timing was wonderful, right when I started to miss my car. I received a call saying your vehicle is ready for pickup. I was so happy 😊 you all did a great job. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They’re honest in their work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thank you all for your hard work.
Repair Quality - 5.0/5.0 -
Thank you all for your hard work.
Customer Service - 5.0/5.0 -
Thank you all for your hard work.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very welcoming and professional. They made my repair experience smooth and accommodating. They even notified Enterprise when I was ready to be picked up after dropping off my vehicle. Great service!
Customer Service - 5.0/5.0 -
I wish I could triple my score. Excellent customer service.
My Experience - 5.0/5.0 -
Unfortunately it was my 2nd time within 2.5 months having my car repaired. 2 accidents between November and January was not fun! You guys were the easiest part of the process… from initial phone calls, inspection, repairs, pickup/drop off no issues/concerns. Everyone was professional and helpful. The text updates were great. Definitely would recommend and I would use you again in a heartbeat but I hope I never have too again 😆.