Chilton Auto Body San Carlos
In operation 57 years, 33 years at this location.
At Chilton Auto Body San Carlos, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in San Carlos, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
My concern (only a level 8) is that the warranty work on my wife's car has had to be done twice. I never had issues with the clear coat when I used to take my car to superior auto body
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I appreciated the fast service and the quality of the product. I was a little disappointed to hear that my warranty work would no longer be covered under warranty, and also I was disappointed to hear that I would have to wait for Hertz to come pick me up (we could have called them when I first arrived, rather than waiting for my entire drop-off procedure to be finished). Also, coffee in the waiting room would have been wonderful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All was great. Thank you very much.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every communication was very friendly and professional. Great crew !
My Experience - 5.0/5.0 -
Super fast. Great service from beginning to end. Thanks for the fix!!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have to call them again about the car. I’m just sick that I have to bring it back again.
Customer Service - 0.5/5.0 -
There was a problem with the finish of the car. I brought it back and it’s still not right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate all the care; and even getting me back a clean and charged vehicle! Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not sure why my spoiler wasn’t replaced
Customer Service - 4.0/5.0 -
Had a few hick ups but all issues resolved in the end
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair included replacement of the rear liftgate. When we came to pick up the vehicle, the liftgate was clearly misaligned even to the untrained eye. Service manager came out and looked at it and told us it had something to do with tolerances. We suggested we weren’t happy and although he did offer to take a look at it, it was almost a grudging agreement to do so. After the adjustment was concluded Chilton did a great job reaching out to let us know that it was available for pick up or they could deliver it to our home (assuming because of the inconvenience of missing the fit the first time) We still felt the need to come and inspect it before picking it up. On subsequent open and close activations the door has clicked or popped due to an interference with the roof of the car. This has been really in intermittent and I want to capture it on video before mentioning it to Chilton. I will let it go for now as the popping has not happened in a week but if it happens again, I’ll be sure to reach out. Overall 10, but the hesitation acknowledging the misalignment and agreeing to rework was the reason for the 8
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chilton did a great job keeping me informed from start to finish. There was a lengthy delay getting the car back because the parts had to be ordered. This was no fault of Chilton. I appreciate the correspondence throughout the process.
Likely to Recommend - 5.0/5.0 -
Chilton was very responsive.
Repair Quality - 5.0/5.0 -
The vehicle looks great!
Customer Service - 5.0/5.0 -
Great communication with weekly updates.