Chilton Auto Body San Leandro

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

There are a couple things that were not put back together properly and the passenger window controls don’t work anymore. So I will be calling to get that fixed

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was really happy with how quickly my car was repaired after it was broken into. The entire experience was excellent from start to finish. The team was professional, and made the whole process as smooth and stress-free as possible. I truly appreciate the great service and would definitely recommend this shop to anyone who needs repairs!

My Experience - 5.0/5.0 -

Professional and kind. Clear communication from everyone, which I appreciate after a car accident when I was stressed out. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The customer service is great. They did a great job on my vehicle. They kept me informed about the progress of my vehicle. Yes, I will recommend you all to friends and family.

Repair Quality - 5.0/5.0 -

I received a warm welcome when I arrived. Everyone kept me informed about the progress of my vehicle. I'm totally satisfied with the service. Thank you

Customer Service - 5.0/5.0 -

Totally satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service and friends people

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very please having my vehicle at this shop very nice people ,very efficient, always helping and returning calls!!They finish the my car on time when promise ,they did a great job,I deffintly recommend !!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Overall, I had a positive experience and would definitely use Chilton Autobody again if needed. I highly recommend them to others.

Repair Quality - 5.0/5.0 -

Chilton Autobody provided an exceptional experience that I highly recommend. Their staff was incredibly courteous and customer-focused, making me feel valued throughout the process. They were accommodating, professional, punctual, and efficient in handling my SUV repairs. I had a disappointing experience when GEICO’s agent failed to secure a similar vehicle before dropping off my SUV. However, Chilton Autobody went above and beyond to allow me to stay onsite and resolve the matter with GEICO and the car rental lots. After resolving the issue (which took over two hours), I was exhausted. Despite my exhaustion, Chilton Autobody was empathetic and reassured me that their projected service timeline was accurate. Overall, I had a positive experience and would definitely use Chilton Autobody again if needed. I highly recommend them to others.

Customer Service - 5.0/5.0 -

Their staff was incredibly courteous and customer-focused, making me feel valued throughout the process. They were accommodating, professional, punctual, and efficient in handling my repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Got it done quickly!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I found one of the nuts on my wheel was left loose

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Every staff member involved was very helpful. They remained in constant contact with me, and clarified any discrepancies.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team was quick and took care of my situation faster than I thought.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As always, we always get awesome services from Chilton crew.

Customer Service - 5.0/5.0 -

Awesome crew.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Overall the process was smooth, but I would have appreciated updates and more explanation of what to expect/next steps for the process. There was a text system that provided an estimated time but I was told multiple times not to follow that as it was just automated

Likely to Recommend - 1.5/5.0 -

Communication process is horrible. I hope there’s repair doesn’t have a problem

Repair Quality - 2.5/5.0 -

I wanted to express my frustration with how this repair process has been handled. On Monday, I received multiple calls letting me know my car would be finished that day. Based on that, I scheduled an Uber and told your team I would arrive around 4:00 p.m. to pick it up. While I was on my way, I received another call informing me that the final parts had not arrived and that the repair would be delayed until the parts came in on the 2nd. I was then told the car would be completed by today, but now I’ve been informed that the replacement part arrived damaged. I’m now being told I have to wait until hopefully Monday, or Tuesday at the latest. I’m very disappointed because I feel I was repeatedly told the car would be ready before anyone was certain. It would have been much better to wait until everything was confirmed rather than having me make arrangements and travel to pick up a vehicle that wasn’t actually ready. Now I have to arrange for a rental car because I was borrowing my daughter’s vehicle while she was away, and she’s returning tomorrow. This situation has created a significant inconvenience. I also hope there won’t be any issues with my vehicle once the repairs are finally completed, as these repeated delays have made me concerned about the overall repair process. Lastly, yesterday I received a link to pay my deductible in advance to speed up the pickup process. After I made the payment, the system showed that my vehicle had already been picked up, even though it has not been completed or released to me. I wanted to make you aware of that error as well. I would appreciate better communication and more accurate updates going forward.

Customer Service - 0.5/5.0 -

I wanted to express my frustration with how this repair process has been handled. On Monday, I received multiple calls letting me know my car would be finished that day. Based on that, I scheduled an Uber and told your team I would arrive around 4:00 p.m. to pick it up. While I was on my way, I received another call informing me that the final parts had not arrived and that the repair would be delayed until the parts came in on the 2nd. I was then told the car would be completed by today, but now I’ve been informed that the replacement part arrived damaged. I’m now being told I have to wait until hopefully Monday, or Tuesday at the latest. I’m very disappointed because I feel I was repeatedly told the car would be ready before anyone was certain. It would have been much better to wait until everything was confirmed rather than having me make arrangements and travel to pick up a vehicle that wasn’t actually ready. Now I have to arrange for a rental car because I was borrowing my daughter’s vehicle while she was away, and she’s returning tomorrow. This situation has created a significant inconvenience. I also hope there won’t be any issues with my vehicle once the repairs are finally completed, as these repeated delays have made me concerned about the overall repair process. Lastly, yesterday I received a link to pay my deductible in advance to speed up the pickup process. After I made the payment, the system showed that my vehicle had already been picked up, even though it has not been completed or released to me. I wanted to make you aware of that error as well. I would appreciate better communication and more accurate updates going forward

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0