Chilton Auto Body Santa Rosa

4.9 (1,005reviews)
99%
1600 Piner Road,  Santa Rosa,  CA  95403
Bot
Shop AssistantSparkles

In operation 4 years.

At Chilton Auto Body Sata Rosa, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Santa Rosa, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,005)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptional standard - often leaving vehicles looking brand new or better than before the accident. Communication was highlighted as a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, making stressful situations feel manageable. Timeliness was another key positive, as many repairs were completed ahead of schedule. Customers also appreciated thoughtful extras such as complimentary car washes, interior detailing, and coordinated rental car arrangements. A few customers noted areas for improvement, including occasional delays in parts ordering, minor repair oversights, and one instance where a vehicle was not cleaned as expected - all mentioned directly in customer feedback.
Select to learn more
"... felt taken care of. Its rare to find a shop that combines quality work with such a high level of professionalism and care. When I got my car back it was sparkling ..." Read more
"Excellent customer service. They went above & beyond!!"
"Chilton Auto did an exemplary job, exceeding my expectations. The parts all appear to have been removed and reattached ..." Read more
"Every employee was polite, knowledgeable, and thorough."
"Customer service is off the chart positive!! They are always helpful, pleasant, and caring. I fell getting down from the ..." Read more
"... car collision experience palatable. Their work was timely, thorough and complete in record time 3 days." Read more
"... best of the best!!! Such a great job on my repair. Fast, Simple, Best price in town. Chilton is awesome!" Read more
"... customer service. They made the process easy and repairs were even finished earlier than expected. Thank you!" Read more
"Went much faster than I thought."
"... from the time I first brought my car in to the shop, it took over a month to complete which is a lot longer than I was expecting." Read more
"Great customer service. I was daily sent a progress text. Staff very friendly & accommodating. I would take my car there again ..." Read more
"The best part is effective communication by the Team with constant feedback and updates on the progress ..." Read more
"... specifically about customer service being excellent, my experience with timely communications was the best!" Read more
"... my car done very quickly. It looks wonderful. They kept me informed every step of the way communicated with me. The staff both in the front office in the back are ..." Read more
"The staff were so friendly and extremely helpful. Communication was great from start to finish. The repairs look amazing and my car looks like new ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Thank you, Victoria, for your direction.

Likely to Recommend

Repair Quality

Customer Service

Chilton’s autobody was great to work with.

Likely to Recommend

It's Chilton auto body , high recommend

Repair Quality

Jordan was great to work with!

Customer Service

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Excellent service and super quick. Very impressed.

My Experience

Excellent experience. Great communication. Victoria is awesome!!

Likely to Recommend

Repair Quality

Great experience. Excellent work and Victoria was fantastic!

Customer Service

Returned Clean

My Experience

The Chilton team is exceptional; they kept me updated on the estimated cost and delivery. The car is absolutely beautiful. I'm very satisfied!!!

Likely to Recommend

Already told friends about this shop.

Repair Quality

The car is beautiful!!

Customer Service

Personnel were knowledgeable and very professional.

Returned Clean

My Experience

The work was very beautifully done and the car was returned looking completely new and clean! Thank you.

Likely to Recommend

Excellent service, clear communication, everyone was very helpful

Repair Quality

Customer Service

Returned Clean

My Experience

Friendly folks. Excellent work.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Planning on bringing my other vehicle to them.

Repair Quality

Dear Deer, You ran out from where? I’m sorry but we collided. I hope you weren’t hurt as bad as my truck. You ran off so I couldn’t check. But you left a moment behind. How kind of you. You also bend and broke so much more of the right front of my 04’ Silverado that I love so dearly. But Chilton came to the rescue. They fixed her up and didn’t gouge me like you did. Now my truck looks better than before. People even think I bought a new truck. So, I guess I should thank you for breaking my truck and leaving the evidence behind. So furry of you. Did I mention that Chilton even cleaned the inside of my truck. It looks better than new. Thank you .

Customer Service

We got our estimate back in Aug 25’. But life happens. My car died and I needed to use the truck until we bought a new truck to use. It took for-ever to find the perfect new-to-us used Silverado. But we did. It only took 13 months. They honored the original estimate. I was prepared to pay more. They were very kind. They even rewalked the estimate and added, and adjusted, some things to make the repairs make sense. And didn’t make me feel like I was being a bother to them.

Returned Clean

Likely to Recommend

Repair Quality

Great experience, professional, and excellent work

Customer Service

Great work

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional work, and Victoria was great

Likely to Recommend

Repair Quality

Victoria was very professional the technician's did a great job. Am very pleased with their workmanship

Customer Service

Victoria was great

Returned Clean

My Experience

This was the best experience we ever had in this sort of situation. Everyone was so helpful and courteous, and we really felt taken care of, plus you did a fab job!

My Experience

Thank You Chilton Autobody for repairing my car after being rear-ended! Victoria and Vincente are great to work with through the entire process dealing with everything (insurance, rental car and scheduling). My car looks brand new, and and 100% had a seamless experience with everything Thanks!!!! 😀

Likely to Recommend

Repair Quality

I am very happy with the quality of the trunk lid and bumper repairs on my car! Thank You for all the great service Chiltons provided.

Customer Service

Returned Clean

Likely to Recommend

Good

Repair Quality

Customer Service

Good 👍

My Experience

I was totally satisfied with the repair and especially the excellent communication throughout the process. It confirmed the several positive on-line reviews I had previously viewed.

Likely to Recommend

I actually have done this already with co-workers that knew what my previous car damage looked like and saw the finished work.

Repair Quality

My experience with Chilton Autobody couldn't have been more professional from the original drop off to the completion of the expert work performed.

Customer Service

As I mentioned during my vehicle pick up, the reviews I had previously read specifically about customer service being excellent, my experience with timely communications was the best!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great service, friendly people, answered all my questions, and fixed my car

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great work and they made the process so easy

Likely to Recommend

Repair Quality

Customer Service