Chilton Auto Body Santa Rosa

4.9 (957reviews)
98%
1600 Piner Road,  Santa Rosa,  CA  95403
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Shop AssistantSparkles

In operation 4 years.

At Chilton Auto Body Sata Rosa, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Santa Rosa, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (957)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair experience, and exceptional communication. Many highlight the high caliber of repairs, with vehicles returned looking brand new, paint matching described as near-perfect, and thorough detailing inside and out noted as a pleasant surprise. Timeliness is a recurring strength, with numerous repairs completed ahead of schedule. The team is widely commended for being friendly, professional, and genuinely caring. Customers appreciate proactive updates via texts and calls throughout the repair process. Coordination with insurance and rental car services is frequently cited as stress-relieving. A few customers noted areas for improvement directly from their feedback, including occasional delays in parts delivery affecting completion dates, and isolated concerns around incomplete repairs or communication near pickup time.
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"... felt taken care of. Its rare to find a shop that combines quality work with such a high level of professionalism and care. When I got my car back it was sparkling ..." Read more
"Really great job from beginning to end. Some delays getting parts that were not their fault. ..." Read more
"... an exemplary job, exceeding my expectations. The parts all appear to have been removed and reattached correctly, and the paint work is perfect." Read more
"... a try. They really lived up to their reviews! The service was great, staff very friendly and kept me updated on the work. They were organized and had my repairs ..." Read more
"... unfortunate car collision experience palatable. Their work was timely, thorough and complete in record time 3 days." Read more
"The work was completed early by the estimated due date, and they provided a complimentary lift ride so that ..." Read more
"Went much faster than I thought."
"... best of the best!!! Such a great job on my repair. Fast, Simple, Best price in town. Chilton is awesome!" Read more
"When the time was changed I had to pay more for the rental car."
"Chilton did a fantastic job keeping me up to date with progress on my car, proactively called me and scheduled drop off as well as pick ..." Read more
"... and exceptional services provided by the Team. The constant communication and updates given had given me the assurance that all is going well with the repairs. Overall, ..." Read more
"The repair shop was very communicative and that part couldnt be matched."
"... is friendly. The only area of improvement was the communication when the work was completed, it was originally 4:00pm on a Thursday and then Friday and ultimately Monday. ..." Read more
"Customer service and communication top notch definitely refer Chilton"

My Experience

Exelen customer service im so happy thank you so much especially to Vicente he's than best.....

Likely to Recommend

Repair Quality

Customer Service

I love you service ♥️ thank you for everything exelen team

My Experience

Team (especially Victoria) was a gem, helpful and knowledgeable throughout the process from start to finish! Her positive attitude and friendly demeanor reflect a customer service priority that was reflected in the work. Thank you!

Likely to Recommend

Repair Quality

The new rear bumper looks good!

Customer Service

Special thank you to Victoria for exceptional, friendly customer service!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Fast and efficient. Car looks great. Appreciate the wash.

My Experience

Great communication on their end. Fast working! Great job

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Repair Quality

Customer Service

Great job! Fast time and easy to work with! Lovely place and awesome team.

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Good communication and work well done.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Working with Victoria was an absolute pleasure! She seamlessly made my whole experience super easy..

Customer Service

Returned Clean

My Experience

I will recommend my friends and relatives to Chilton to repair the car when they need some work to do for their car .

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Repair Quality

Customer Service

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We already have! This is the third time we needed Chilton's help.

Repair Quality

They always have the customer in mind first. They try to get the repair taken care of as soon as possible . They always do a great job so you would never know that there was anything wrong with the car.

Customer Service

Customer service is off the chart positive!! They are always helpful, pleasant, and caring. I fell getting down from the tow trudk and they were right there with first aid supplies.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Recomendado

Repair Quality

Muy bien trabajo y amabilidad

Customer Service

Muy buen trabajo y son muy amables

Returned Clean

My Experience

Wonderful experience. Chilton made the process far easier than I expected. Kudos for outstanding customer service!

Likely to Recommend

I can’t think of anything they could have done better. Kudos

Repair Quality

Customer Service

Ease of process and excellent communications.

Returned Clean

Likely to Recommend

The rest of my family will all be using this facility in future.

Repair Quality

This was a high quality service and therefore we will return to this location for future repairs.

Customer Service

Chilton Auto did an exemplary job, exceeding my expectations. The parts all appear to have been removed and reattached correctly, and the paint work is perfect.

My Experience

We are glad you did a through job and ordered a part when you did the repair.

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Repair Quality

Customer Service

My Experience

Chilton staff kept me up-to-date on the services of my vehicle. Everyone there, from the front desk was amazingly sweet, kind, and knowledgeable. The team has a whole did a well done job. My car looks awesome.

Likely to Recommend

Repair Quality

Everything looks great and back to normal

Customer Service

They did a very great job, repairing my damaged passenger side door and blending in the paint to make it complete.

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Repair Quality

Customer Service

Returned Clean

My Experience

The team works very fast, and communicates promptly. When my car was damaged I felt anxious and irritated I would have to deal with the logistics of getting my car repaired but the team at Chilton made the process very easy and worry free for me by coordinating with the insurance company and the rental company. Victoria was very helpful and kind as was another man (I can’t remember his name) but when I was scheduling a pick up for my car he was very considerate and accommodating for my situation. Not only was my car repaired but I noticed afterward how clean it was. Car looks better now than it did before the accident. I’ll definitely be recommending this shop to my family and friends.

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Repair Quality

Customer Service

Victoria was awesome, she was always prompt with communicating with me and did a great job coordinating on my behalf with the insurance and rental company. When I scheduled my pickup a man (I forgot his name) was also very helpful and accommodating of my situation. They really took the stress away from me in a stressful situation. Great team over at chilton, can’t recommend them enough!

Returned Clean

Likely to Recommend

Definitely i would recommend my friends to do any repairs there

Repair Quality

Great job guys fast accurate polite great value thank you so much for doing a beautiful job

Customer Service

More than words can say one of the best jobs

Returned Clean

My Experience

The best of the best!!! Such a great job on my repair. Fast, Simple, Best price in town. Chilton is awesome!

Likely to Recommend

Will tell everyone

Repair Quality

Amazing service and skills!

Customer Service

Super satisfied

Returned Clean