Classic Collision Augusta

4.7 (4,196reviews)
94%
3069 Washington Rd,  Augusta,  GA  30907
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In operation 43 years, 8 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Augusta, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Ford Hyundai, Infiniti, Nissan, Kia and Mercedes; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Mercedes-Benz Elite
Nissan
Ram
Call
Email

Reviews (4,196)

Customers say
Overall Customer Satisfaction
Customers consistently praised Classic Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. A standout highlight across numerous reviews was the proactive communication, including daily text and call updates that kept customers informed and at ease. Many customers appreciated repairs being completed ahead of schedule, reflecting strong efficiency. Customers also valued the seamless coordination with insurance and rental car services. Areas noted directly by customers for improvement include occasional delays in parts procurement, isolated instances of incomplete repairs requiring return visits, and a few concerns around follow-up responsiveness when issues arose post-repair. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Classic Collision to friends and family.
AI-Generated from reviews written in the last 12 months
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"... professional. The work was done in a timely manner and the quality of the work was excellent." Read more
"... great experience with Classic Collision Service. Their team communicated well throughout the entire process and kept me updated every step of the way. They were ..." Read more
"I had a fantastic experience here from start to finish. Communication was excellent throughout the entire ..." Read more
"Very professional and very high quality workmanship!"
"My SUV had to go back once and now it has to go back again! They keep blaming a glass company that THEY hired! ..." Read more
"completed and delivered 2 weeks earlier than stated"
"To top it all off, they completed the repairs a full week ahead of schedule, and the final cost came in under the original estimate, ..." Read more
"Communication was outstanding. Car was finished early."
"The repair is great but the time taken for the center to get the parts was too long."
"They pushed the date back by over 3 weeks."
"... communicated well throughout the entire process and kept me updated every step of the way. They were very informative, responsive, and efficient, which made everything ..." Read more
"... date. Never got a response. So went out of town. Then got surprise txt update that repairs completed a week early. Had to cut my trip short out of concern for having ..." Read more
"No communication keeping the customer informed. Making promises and not letting the customer know ..." Read more
"Communication was great."
"Communication was outstanding. Car was finished early."

My Experience

Great team and excellent partnership with GEICO

My Experience

They kept me informed daily, repaired the car on time and did excellent work. I will highly recommend them.

My Experience

Patrick and the staff did a fantastic job keeping us informed during the entire process . We were thoroughly pleased with the outcome. Our car was completely repaired without any issues. We appreciate how well we were treated. Thanks Classic Collision.

My Experience

My Experience

Job done well finally!

My Experience

Likely to Recommend

I typically don't recommend things like this as it's usually dictated by the insurance company.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate the messages you guys sent me to keep me posted about the update of my car, very professional and nice staff

My Experience

I really appreciated all the communication/texts throughout the process

My Experience

Very satisfied. Stayed in contact through every step. Took care of rental and insurance company. Very satisfied with the work and customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Told it would be 3 days which turning into 9 days which meant more cost for rental, etc.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

One piece of plastic trim is a little off on the passenger side of the vehicle at the bottom where the doors meet. But so far everything else looked good

My Experience

Quality concern and prompt updates

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Service was seamless.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs done on my car was amazing. I would like to thank CC for all the great work done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication on the repairing status and my car looked great upon pick up

Likely to Recommend

Repair Quality

Didn't get my car when expected which caused inconveniences but I had an overall positive experience with Classic Collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repairs showed excellent work. My only complaint were the constant delays for completion. Every day i was told ot would be done, i would receive a text message informing me of another delay....16 days

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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