Classic Collision Sebastian Way

4.8 (126reviews)
95%
1402 Broad St,  Augusta,  GA  30901

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Augusta, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (126)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as friendly, professional, and helpful throughout the repair process. Many reviews highlight excellent communication, with regular updates and text messages keeping customers informed. The quality of repairs receives high marks, with vehicles often looking brand new after completion. Timeliness is a strong point, with many repairs completed ahead of schedule. Customers appreciate the clean condition of returned vehicles and the accommodating nature of the staff. Some improvement opportunities mentioned by customers include better initial time estimates and ensuring all quality checks are completed before vehicle return.
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"Everything was done well. The repair looks great, the communication was punctual and the job was completed ..." Read more
"My Tahoe looks brand new again all thanks to Classic Collision on Broad St in Augusta ..." Read more
"... Collision broad st Augusta was wonderful to work with. They did a great job with the repair and it you would never even know it was damaged. ..." Read more
"my car looked showroom new and was completed a week early ill recommend to all ..." Read more
"I was extremely impressed with the turn around time."
"Finished work ahead of schedule. Excellent customer service."
"Excellent service. Work completed ahead of schedule."
"Our vehicle was ready before the promised date."
"It was ready 1.5 weeks early"
"... did a great job! Also, awesome customer service and I really appreciated the updates as the job progressed. Thank you all for the great experience!" Read more
"Excellent customer service from beginning to end. Communication was great, loved the text messages and constant updates. The car was ready in a timely ..." Read more
"The communication was fantastic. They are the most accommodating and nice people ..." Read more
"The staff at Classic Collision were courteous and always kept me updated on the progress of my repair."
"Excellent customer service I was notified multiple times of the status of my vehicle, which is very helpful. I feel like ..." Read more

Likely to Recommend

Repair Quality

Car was totaled. But in the past I had repairs done and it was great work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You all did a great job on my truck Im very satisfied and you all put a smile on my face!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Always excellent service and customer service. Staff went above and beyond and fixing my car one person in particular who is always very professional does a wonderful job and an incredible employee is Jackie She is very knowledgeable very compassionate and doesnโ€™t incredible job which I know itโ€™s not always easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job in every aspect of the car repair experience with Classic. Frequent Communication on the progress of the repairs made the experience very stress free. Appreciate the professionalism all the way around.

Likely to Recommend

My second repair using Classic and will highly recommend

Repair Quality

Repairs look great!

Customer Service

Customer service and communication from Classic Collision was outstanding throughout the entire repair process

Returned Clean

My Experience

Miss Jackie at the front desk started the entire experience off with the very best customer service and welcoming. She never made us feel like we were just another customer. Kacie kept us updated on the process and progress of our repairs. When our car was ready for pickup, Jackie reviewed all repairs with us while we visually checked. We can emphasize, if services are needed again, that we will only use Classic Collision.

Likely to Recommend

Without hesitation!

Repair Quality

Extremely satisfied! The very best in customer service, updates, and repair work. They make you feel like you are their most important customer.

Customer Service

Jackie and Kacie are exceptionally good at their jobs.

Returned Clean

My Experience

Yes I love the work and would refer everybody I know

My Experience

everything was amazing! I appreciate you guys for fixing it! It looks great and the staff were extremely helpful and nice!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Likely to Recommend

Great job.

Repair Quality

Technically, the car is mine, her husband Gene Howington.

Customer Service

Returned Clean

My Experience

Best customer service ever with the ladies ๐Ÿ’•๐Ÿ’•๐Ÿ’•

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Blinker not working

My Experience

Your entire team did a excellent job, not only with the repair but keeping me updated as the process went along. Would recommend the company to anyone needed repairs.

Likely to Recommend

Would refer anyone to Classics

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Front desk was very professional and kind with great attitude and the staff was finish the work in a very timely manner I would recommend this shop a thousand times over thanks I really appreciate you guys for the great work and dedication because yall all work and no play thanks again you beat your dead line !!!

My Experience

Excellent customer service from beginning to end. Communication was great, loved the text messages and constant updates. The car was ready in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean