Classic Collision Boerne
In operation 10 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Boerne, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I’ll share what was satisfactory—the work on my car is perfect. I appreciate the attention to detail and to ensuring my vehicle was repaired perfectly. Here’s what I didn’t like—no communication from the staff about the status of my vehicle. I had a minor repair and my vehicle was in the shop for nearly 4 weeks. I had absolutely no idea that it was going to take that long. During the first week of the repair, apparently more parts needed to be ordered but I was never informed. The person I was dealing with never contacted me about anything and during the middle of all this repair time, she left the company and no one bothered to tell me. I was the one that kept contacting the office to see why it was taking so long. The lack of communication was ridiculous and this is unacceptable business practices. Because of the poor customer service, I will never recommend Classic Collision.
Likely to Recommend - 1.0/5.0 -
Unlikely.
Repair Quality - 2.0/5.0 -
First I’ll relay what went well. My vehicle was repaired perfectly. I have absolutely no issues and the workmanship is commendable. What warranted the 4 rating is the lack of communication by the Classic Collision team. I was not contacted at all until I finally got irate. I had minor damage and Classic Collision had my vehicle for nearly 4 weeks. I was never contacted by my initial contact when more parts had to be ordered. I was the one that texted her and asked for the status. Then I texted her again and she said she had to talk to her manager. I texted her a third time with no response so I called the office only to be informed that she was no longer with the company. NO ONE bothered to call me. It wasn’t until I got angry, called again and then had my husband call that we finally got an answer as to when my vehicle would be ready. I realize there was a change in staff but I still could have been contacted.
Customer Service - 0.5/5.0 -
See my prior message. The communication about the status of my vehicle was terrible.
Likely to Recommend - 2.0/5.0 -
I don’t think it should take over three weeks for the paint job to be completed.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A very positive experience. Gaylon Early went out of his way to help me with a broken door handle. This my second repair at this shop. I have recommended this place to several friends. All agree the experience and repairs were fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rudy was very helpful in making this process as smooth as possible. Thanks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All work was performed as promised and in a timely manner. Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0 -
Great work and aervice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great with one exception. This applies to all business , but they struggled with adequate staffing. I still highly recommend them and hopefully this challenge wii correct itself.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
It would have been higher but there were delays with a grill and using wrong paint color
Customer Service - 4.5/5.0 -
Wish they would have taken my check for my deductible instead of credit card
Returned Clean
My Experience - 5.0/5.0 -
It was a pleasure having my car taken care of by Classic Collision in Boerne. Margie, our adjuster, kept us up to date on the status of the repairs. Everyone is as very good at making sure we had a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wayne kept us informed every step of the way and always very kind and understanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Passenger door now makes a sharp, scraping sound when opened. This never came up before repairs were done.
Customer Service - 4.5/5.0 -
They seemed professional whenever I contacted or went to the office.
My Experience - 5.0/5.0 -
Our SUV is in mint condition thanks to Classic Collision and Margie. Please give our sincere thanks to the team behind the scenes. We appreciate your efforts and skills very much.