Gerber Collision & Glass - Boerne

5.0 (134reviews)
100%
28935 IH-10 West,  Boerne,  TX  78006
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Gerber Collision & Glass - Boerne offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (134)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as making vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond. Communication was a standout strength, with customers appreciating daily text and phone updates that kept them informed throughout the repair process. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of the promised date. A few customers mentioned minor improvement points, including extended pick-up/drop-off hours, occasional parts delays, and isolated concerns about post-repair issues. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... customer, professionalism at every step of the way, repairs performed to perfection, very pleased with the service" Read more
"Not only was it repaired in a timely fashion, but it was beautifully cleaned inside and out! Definitely exceeded my expectations!"
"Gerber did a beautiful job! My car looks new! Wonderful service as well. I highly recommend. Thank you!!"
"The repair was done quickly, everything looked great, and my car was cleaned. Excellent service."
"Car was better than before. And they detailed it! Thank you Gerber!"
"Job was done earlier than promised. That never happens. Appreciate the quality work and speed"
"Very professional work done way under the estimated repair time. Excellent customer communication during the process."
"... to drop off my car the day after I called and they completed the repairs days before promised. Car looks like brand new excellent service. Excellent work." Read more
"Car was ready 5+ days than was anticipated."
"Great communication. They kept me informed every stage of my repairs."
"Everyone was great and the daily updates were very nice. Not having to wonder what was going on and having to call every couple days made it much ..." Read more
"The consistent and efficient communication throughout the repair cycle exceeded expectation. Thank you!"
"They do good work. And their team communicates often. No silences or long gaps. Clear explanations every step of the way."
"Car looks perfect and communication throughout the process was excellent. I could not be more pleased!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rodney and his team did an outstanding job on fixing/repairing our truck. It was done in a timely manner and we received numerous texts regarding the status of our truck.

Customer Service

The entire team was spot on with customer service.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Rodney and Tammy were easy to work with. I did find some of the email updates to be confusing but Rodney was able to clarify. Would use Gerber again.

Likely to Recommend

Repair Quality

They did a great job, the repairs were quick and they texted me twice a week with updates. Easy to call the front desk and have an actual person pickup the phone. Highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick turn around and great communication- thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied!

Customer Service

Very communicative, friendly, and accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Collision has a great team in the Boerne office! I really appreciated all my interactions with Rodney, Ed and Tammy throughout the repair process. You all have a quality operation and provide fantastic customer service. Thank you! Don

My Experience

We worked with Ed at the Boerne location and he was amazing! It was a large job and he answered all of my questions along the repair and made sure that we are satisfied now and into the future. We will be back to Ed and GERBER of Boerne if we ever need body work done again.

Likely to Recommend

Repair Quality

Ed was great to work with and will be back to GERBER collision for any future bodywork needs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

My Experience

You guys were awesome from beginning to end. Tammy was extremely great and takes the company to the highest level of customer satisfaction She’s awesome and we appreciate her and yall!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great communication throughout the process

Repair Quality

Very helpful and great communication.

Customer Service

Service was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work

Customer Service

The whole staff was friendly, knowledgeable and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional work done way under the estimated repair time. Excellent customer communication during the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Staff. Very informative and helpful. Best customer service I have ever encountered.

Likely to Recommend

Great staff

Repair Quality

Great work, very timely

Customer Service

Great service, great staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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