Classic Collision Kent
In operation 43 years, 6 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kent, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Color matching Wes not good
Customer Service - 2.0/5.0 -
Coot matching not good!
Likely to Recommend - 3.0/5.0 -
Unfortunately this is my first experience with an auto repair shop. I don't have other places I could recommend.
Repair Quality - 3.5/5.0 -
The first quality review was not done properly. I noticed 2 parts that were visually falling and should have been noticed in the 1st quality inspection. The adjustments of the repairs looked fine the 2nd time but noticed a mirror loose after arriving home. I am not 100% sure I trust the repairs.
Customer Service - 4.5/5.0 -
People seemed friendly and the mechanic was also very approachable.
My Experience - 5.0/5.0 -
The scheduled date of finish was earlier than expected . Good job to o your team !
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Time lines Classic Collison gave me for the repairs were way off and took more than twice as long. They did not communicate that the repair was not on schedule till the day I was originally told it would be done. They also broke a sensor on during the install and I had to come back at a later date to have it replaced. The aftermarket parts they installed look horrible and do not fit properly.
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
Overall, the job was decent minus the headlight issue. I wish I would have at least received email updates as I went nearly 2 weeks before hearing anything, and I’m the one who initiated the call.
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I only received one proactive update on the condition of my vehicle after repairs took 3 times what was estimated.
My Experience - 5.0/5.0 -
Thank you to the team for making the process quick and painless!!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
There was missing screws loose parts and missing parts not satisfied
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Smooth process from start to finish. The car looks fantastic and the communication was great from estimate to pickup! Great crew!
My Experience - 0.0/5.0 -
It was completely well done i thank you for that professional task, except to be delayed one week expected to be completed. I paid for my rental car after my insurance coverage.
My Experience - 5.0/5.0 -
Repairs seem to be in working order. Would have been nice to disclose a 3% fee for using a credit card before processing payment????
Likely to Recommend - 4.5/5.0 -
Credit card fees was not disclosed.....
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair process was smooth and there was great communication throughout! Customer service was outstanding! 10/10 - I would recommend Classic Collision
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend this shop.
Repair Quality - 5.0/5.0 -
Amy did an awesome job making sure my needs were met.
Customer Service - 5.0/5.0 -
Totally awesome