Classic Collision Memorial City

4.9 (2,123reviews)
98%
1042 Conrad Sauer Dr,  Houston,  TX  77043
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In operation 43 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Houston, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Call
Email

Reviews (2,123)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers highlighting that their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently highlighted. A few customers noted areas for improvement directly from their comments, including occasional interior cleanliness concerns after repairs, isolated paint color matching issues, and instances where promised daily communication was not consistently delivered.
AI-Generated from reviews written in the last 12 months
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"Classic Collisions expertise is so precise that your damaged bodywork is transformed into the factory product you received from the showroom. Having had my vehicle ..." Read more
"... insurance and had enterprise pick me up. Quality.. the car was repaired without any evidence of damage and they deep cleaned so it was better than before." Read more
"The repair was amazing. And no detail was missed by looking at the parts list. A real high quality ..." Read more
"The paint job and the paint work was some of the best i have ever had."
"Repairs completed professionally and in a timely manner. Only vehicle alignment was not performed well."
"... beginning to the end. They repaired my rear bumper and completed the job two days earlier than expected. The communication throughout the repair was also ..." Read more
"... of every procedure and I was extremely happy when they had my car ready after only 4 days" Read more
"... efficient, and done with real attention to detail. They got my car back to me much quicker than I expected, and everything was handled professionally from start ..." Read more
"That was the only thing that worried me, because I had been told it would be a one-day job, but I understand that there were issues with other parts."
"... Keeping me informed along the way was appreciated. My car was completed in a timely manner and clean when I picked it up. Would be my pleasure to recommend to family and friends." Read more
"I was kept up to date on the repairs and dates. The communication was excellent compare to the insurance company"
"... exceeded any expectation i has. Great customer service. Keeping me informed along the way was appreciated. My car was completed in a timely manner and clean ..." Read more
"... bit sad but through out the first couple of days they kept me informed of every procedure and I was extremely happy when they had my car ready after only 4 days" Read more
"Excellent work. They asked us if we wanted daily communication. We said yes. CC did not follow through."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I’m very pleased and satisfied

Likely to Recommend

Great communication

Repair Quality

Job well done

Customer Service

Great customer service Very professional and kind

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I’ve brought my vehicle here twice now, and both times the process was incredibly easy and hassle-free. The staff was incredibly friendly and helpful, and I never had any issues. Overall, I’ve had a great experience with this place.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did an awesome job and finish it the repairs before

Likely to Recommend

Repair Quality

The repair was done right and quickly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car is beautiful again. Michael kept me informed throughout the process fess. Thank you

My Experience

Michael is amazing

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was a scratch on right side passenger door that wasn’t repaired. Spot on bumper with no paint. I haven’t had a chance to check everything but these were two items I noticed once home. Denise Lame

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cooperation from the staff——-especially Michael—-very accommodating making sure I was happy with the repair…Michael also went out of his way to get a part that I needed that was unforeseen… Professional and through… I will be coming back for an additional repair because I TRUST MICHAEL and his work ethics…..👍👍

Likely to Recommend

Repair Quality

Very good

Customer Service

Very satisfied with results

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rear view camera wasn’t working when I left. Y’all are aware and I’ll bring the vehicle back in to get looked at.

My Experience

I am very satisfied with your job this time. better and more than I thought. Also clean my car inside and outside after fixed. Looks like a brand new. I appreciate it. Thank you very much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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