Classic Collision Menchaca South
In operation 35 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - EnterpriseĀ®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Due on time
Customer Service - 4.5/5.0 -
Good condition window had oil had to clean with. Windex
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dylan took very good care of me and my SUV, it was a very good experience working with Dylan. Thank you
Customer Service - 4.0/5.0 -
One of the customer service agent was kind of rude, I was not happy dealing with him. Unfortunately didn't get his name.
My Experience - 5.0/5.0 -
I really appreciate that you guys took your time getting my car fixed and back to its original condition. All the work looks amazing and you all did an awesome job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great, like it never was in a wreck, great communication on how things were progressing and very friendly
Customer Service - 5.0/5.0 -
Everyone I talked with was very friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied, fast service, clar looks great picked up and it had been cleaned inside and out! Means a lot, shows you care and went the extra mile! Hope we donāt need your service again but if we do we will definitely come back to you! Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer, they take great care of me everytime!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone here was so kind and really helpful throughout this process. The manager even gave me a ride home, I definitely recommend! Thank you all for being so wonderful!
Likely to Recommend - 0.5/5.0 -
I did not feel like a customer. Just felt like an insurance claim getting the basic, minimum done. I would not recommend. It is very sad, because it was my choice to bring it here, and I heard great things about here.
Repair Quality - 2.5/5.0 -
I feel like they did the bare minimum to get my car taken care of. No extra mile was given. I felt like customer service was a little lacking. Communication wasn't always the best. The vehicle was not looked over or walked with me when I picked it up. Decals were stuck to my window. I had to have them peel them off. There was still hog blood on the rims from the accident. Never cleaned off. Also, I do not feel they went the extra mile. When I picked up the vehicle, I noticed the passenger side deflector was hanging down. It was obvious after the front was replaced. I asked Dylan about it, and he said that wasn't from the incident, it was something prior. He said it looked like it was scrapped on a curb. So be that the case, the old one was bolted back on. I would have paid to have it replaced, but it was never brought to my attention. The rims still had hog guts. I told Dylan about it, and he said we will clean that up. When I picked it up the last time, it wasn't cleaned. They did an amazing job cleaning the inside of my car. The outside had opportunities. I appreciate them trying to save my decal stickers on my front fender that they had to take off, but they could have either thrown them away or put them on a piece of paper. They were stuck to the back window. When I tried to peel them off, it left all the residue, so I left it on there and showed Dylan. He said, I am sorry, I should have walked your vehicle. I would not have minded some upsells, like the air deflector, or even the hood. I had some chips on there that since the front bumper was replaced and painted, I would have considered repainting the hood. It was never brought to my attention. When I asked him about it, work was already completed and it said it would be another $750, which seemed quite pricey to repaint a hood. Unfortunately, the only way I would go back here is for warranty work. Not what I expected when I came here. I expected better customer service and expected better quality of work.
Customer Service - 2.5/5.0 -
Overall, Dylan was professional. When I had an issue with the quality of work, it felt like I was bothering him. The issues I brought to his attention should have been resolved before I even picked it up. Verses making excuses. Like I said, overall, Dylan was nice, but gave the demeanor and impression I was bothering him. disappointed with customer service. The lady at the front desk was super sweet and super friendly.
Likely to Recommend - 5.0/5.0 -
I've been working with this repair shop when it was owned by another company. Great people
Repair Quality - 5.0/5.0 -
Looks original. No issues so far.
Customer Service - 5.0/5.0 -
Received updates from the shop on the repair and the expected completion date
My Experience - 5.0/5.0 -
It was a job well done and it was finished early. I liked the updates too. Thank you Classic Collision.š
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a job well done. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0 -
Did a great job
Returned Clean
Likely to Recommend - 5.0/5.0 -
Classic Collision is awesome.
Repair Quality - 5.0/5.0 -
Classic Collision and Dylan Wilcox did an awesome job of repairing my mother's car. We were kept informed during the repair process and Dylan was very professional while also being very friendly and accommodating.
Customer Service - 5.0/5.0 -
Professional, friendly and accommodating.
Returned Clean
My Experience - 5.0/5.0 -
From the beginning the front desk personnel and the person in charge of case was just so professional and took time to explain the plan. They were prompt, cordial and sent text to leep me updated.
Likely to Recommend - 5.0/5.0 -
Everyone was helpful.
Repair Quality - 5.0/5.0 -
Professional kept me updated in progress, explained plan and answered questions.
Customer Service - 5.0/5.0 -
Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This had been a painless and rapid response. I couldnāt ask for better service.