Classic Collision Midtown Cincinnati
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cincinnati, OH is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Very good and good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The work looks good. That is the ONLY thing I was ok with
Repair Quality - 4.5/5.0 -
Still waiting on a couple finishing parts on order.
Customer Service - 1.0/5.0 -
There was no customer service. Classic Collision had my car for 72 days ( instead of the 14 on the initial quote. Not once did anyone call and explain. Not once did anyone seem anything but annoyed when I called to check on the delays.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The inside of my vehicle was not clean where the repairs took place. Nor was the back on the inside was put back the way that it was before the repairs. However I'm completely satisfied with the repairs, thank you!!
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Repair is wonderful. The clean up not so much! Dust everywhere!!
Customer Service - 3.5/5.0 -
The repair was impeccable. However, the dust that was left behind was really unacceptable. Thank you for paying for the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The communication between me and the repair shop was horrendous. I dropped my car off on June 10. It was not available till July 20. There was no communication what was going on when they expect the part that will fit. I was misled thinking it was in the paint shop and really nothing had been done yet. That was twice one time they told me we got the part and it will be ready by the end of the week, but it didn’t work either. I complained to insurance companyabout not having any responseThey told me that it was in the paint shop and it’ll be ready by the end of the week if not the first of next that would’ve been the 18th of July , that didn’t happen. I felt at the end they start trying to stonewall me and not answering my phone calls.. at this point I would not recommend the service to anyone. I highly suggest they work on their communication techniques. If something doesn’t work they need to let the customer know. We know things don’t always go the way they’re supposed to, but no communication does not work!
My Experience - 5.0/5.0 -
Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
O. Truck looked good except tire
Repair Quality - 0.5/5.0 -
Terrible service . Said parts came in defected. Said light arrived and couldn’t find it . Then said reordered light for Wednesday. Said wrong light came in on Wednesday . Said was waiting for clips. . Then took days to get aligned. Was ready for pickup on Thursday. Stacey never called till 5 pm on a Friday. Refused to tell who owned or was her boss. Never answered the phone for us at times. Even would not answer phone for Allstate . Also put a black wall tire cheap brand on truck. Who in there right mind would think that was acceptable. Truck had Goodyear White wall tires on it . Stacey said could not get a Goodyear White wall tire. Had truck for 8 weeks. Worst service in my life.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Classic did a great job repairing my truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with Amy and crew.
Customer Service - 5.0/5.0 -
Also very nice to meet Reese one of the painters.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The communication is absolutely terrible. They had my vehicle for over 19 days. One of the technicians left my windows down with caused my seats to be saturated with rain water and mold. I’ve been getting the run around with this company since June 10th. I would not recommend this company to anyone!!
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicole and everyone I spoke with were courteous, helpful, and knowledgeable.
Customer Service - 5.0/5.0 -
See previous comment.
Likely to Recommend - 0.5/5.0 -
With the lack of communication over a month and my missing items I will never recommend this company.
Repair Quality - 0.5/5.0 -
Communication regarding my vehicle was minimal for the month it was there, and I only was updated when I called. I tried to be patient and was fully understanding with delays as they were due to part delivery times or so I was told. I am also missing items from my trunk. My vehicle was in for sunroof repairs and had nothing to do with my trunk. My emergency medication doses I keep in my car were aying out in the trunk and my bag of backup clothes was missing.
Customer Service - 0.5/5.0 -
Communication was lacking for the month my car was there. I was only updated after calling multiple times.
Likely to Recommend - 4.0/5.0 -
Other than the glue incident, everything else looked great and the car was very clean upon pickup
Repair Quality - 4.0/5.0 -
It did take a lot longer than I expected. The damage was not extensive, a few scuffs, small dent and some damaged plastic trim. It did look great however I did notice one of the plastic pieces hanging off by the time I got home. It appears that the tags that push into the slots had been broken off and they just used glue to reattach it rather than ordering that piece to replace. I called and they requested me to bring it back in and they will fix it, so that’s good.
Customer Service - 4.5/5.0 -
Other than not receiving any updates, everyone there is very welcoming and nice. When I called, I was updated a bit on the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmanship!
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
My Experience - 5.0/5.0 -
The team was responsive and flexible in handling the process from start to finish. Thank You