Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful and informative. I never felt like a bother.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I had no issues and experience was smooth between insurance and classic collision
Repair Quality - 5.0/5.0 -
Damage from accident was repaired nicely
Customer Service - 5.0/5.0 -
Working with Katelyn was easy and there was clear communication. I didn’t have any issues. Overheard her on the phone dealing with what seemed to be a difficult customer while I was in the waiting room and she appeared to keep calm and answer explain clearly to whoever it was the insurance process.
Returned Clean
My Experience - 0.0/5.0 -
Several delays in getting my car back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service
Customer Service - 5.0/5.0 -
Prompt and very nice
Returned Clean
My Experience - 5.0/5.0 -
They were very friendly and efficient. My car looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly and very professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing communication and quick work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kelsey was super communicative throughout the repair process and everything she told me, she did. Kept up with MWF updates, responded to all texts and explained anything extra that was done to my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only concern was the power steering pump making a whining noise after the repair. It wasn't doing that previously before the repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone continued open line of communication during the repair process. Everyone was very patient and helped me navigate getting my car repaired for the first time following an incident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very nice and attentive and kept me up to date with my vehicle. It was a smooth process with CC & Progressive.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was truly satisfied with my vehicle with the plank job and the time turnaround for me to pick it up very please
Customer Service - 5.0/5.0 -
My vehicle was returned to me and a bear satisfying time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was awesome. Communicated the whole way with updates. Most importantly the car looks like nothing ever happened. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fixed my car in a timely manner . Great experience and I was updated throughout the entire process. Thanks once again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The repair shop completed the paint job on the Kia Carnival but was unable to reattach my front bumper correctly. The front bumper driver side above the wheel keeps popping out. I brought it back to get it fixed. All he did was push it back in place. I drove it home and it was still not attached correctly. I’m not saying with the repair at all.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Vender popping out coming back on Monday
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Great from start to finish