Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike and the entire team provided amazing speedy service. They all had great energy and made this entire ordeal easy for me. —Tiara Cuffee
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
El mejor servicio, atentos, amables y responsables. Mi auto estuvo listo en 7 días! Excelente servicio!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was well done. The staff was very efficient and kept me informed. My Estimator Kristina was extremely helpful and very knowledgeable and pleasant to communicate with. I think you have a very strong team.
My Experience - 5.0/5.0 -
The whole staff was pleasant and helpful. I’ll be happy to come back to CC if needed. Katelyn did a fantastic job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
This review will be shared across multiple platforms, including Google and Yelp. I brought my vehicle in for an estimate on May 4 and returned for repairs on May 7. Throughout the process, I worked with Michael, who was excellent to deal with. While his attire was somewhat casual, his professionalism, communication, and overall attitude more than made up for it. He kept me informed during both the estimate and repair stages and was always responsive when I called for updates. When I picked up my vehicle, I was very impressed with the quality of the repair work. The damage was no longer visible, and everything initially appeared to be in great condition. I completed the paperwork and prepared to leave. However, as I was about to drive away, I noticed in my rearview mirror that the rear passenger overhead light was hanging from the headliner. I immediately returned to the office, and Michael addressed the issue right away. He apologized and ensured it was fixed before I left. The following day, while organizing items in my vehicle, I discovered an additional issue: the antenna was missing, and the antenna housing was damaged. Based on the condition, it appeared the damage may have occurred during the courtesy cleaning process. Since it was the weekend, I contacted the shop first thing Monday morning and left a message for Michael. He returned my call promptly, took responsibility for the situation, and assured me that the necessary repairs would be completed once the replacement part arrives. I appreciate the prompt response and willingness to correct the issue. That said, these types of problems should ideally be prevented altogether. I hope that extra care will be taken during courtesy services in the future to avoid similar situations.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received professional service and my car was repaired to my satisfaction.
Likely to Recommend - 5.0/5.0 -
I would recommend this shop, the service offered was good value.
Repair Quality - 5.0/5.0 -
Efficient and curious service.
Customer Service - 5.0/5.0 -
Staff were easy to contact and helpful.
Returned Clean
My Experience - 5.0/5.0 -
I appreciate that my vehicle was ready exactly when expected.