Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Yes we are satisfied and everyone was very cordial and work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Classic did a great job with my car repairs and I did not have to wait for a long time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had notice the front window on the passenger side will not come down
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
My car was there from October to December when I got my car back my right side of my car was still making the same noise that it was making when I turned it in.My radio my heat and my clock was off when I told then about it I was told nobody touched it and I would have to put in another claim bc they knew nothing about why my clock heat & radio didn't work but nobody did anything to it they don't even have to touch that area to work I n my car. When I talked to another person I was finally told that when they disconnected the battery that Hondas do just that same thing they say didn't happen on their watch. A code was put in and it was fixed but now I have to return my car back to them get another rental to get the right side fixed its been a mess from beginning to end with Geico and I will say Brendan has been great through out until I told him about the radio & stuff but I'm truly over this and I pray my car is finally fixed after I take it back today
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I picked your company bc of its name: CLASSIC!! You MORE than lived up to your name! My car ( Dixie- my 2014 white Lexus GX 360) Looks fantastic with the repairs you did on the left tail light & bumper. Done before you approximated it would be & she is happily back w me! I will always refer you to anyone needing car repairs- to be sure, not a pleasant experience but your people certainly made me feel at home & taken care of!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great and very informative
Customer Service - 5.0/5.0 -
Nice and very professional
Returned Clean
My Experience - 5.0/5.0 -
Amanda did a great job keeping me up to date throughout the whole process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Classic Collision did a good job with ourcar. Kudos to Tom the mechanic; he was very helpful and informative when letting us know what he did with our car. The front desk was also very helpful.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Katlynn kept me informed all the way til the end they even finished beforehand which saved me money especially at that time of year.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was super helpful and nice. I really appreciated being notified with every step and the work was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was amazing and the repair was very quick
My Experience - 5.0/5.0 -
Excellent service and communication. Im waiting on a muffler for my vehicle. Brendan was very informative in explaining the protocol for getting my vehicle back in for service when the part arrives!🙏🏿❤️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service and the technician was excellent. I will be waiting for a phone call to return when my muffler has been delivered for my vehicle.
My Experience - 5.0/5.0 -
Friendly service. I appreciated regular communication regarding the status of my vehicle’s repair process. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I wasn’t expecting regular updates on the status of the repairs. That helped alleviate anxiety while I waited. However, this facility should really consider partnering with a different Enterprise site. The Enterprise staff, though friendly, provided a very poor quality rental that should have been removed from their fleet.
My Experience - 5.0/5.0 -
Brendan is literally a gem! He was personable, quick to respond and extremely helpful and informative. He made the entire experience more bearable and alleviated my anxiety on all my car issues and problems. Even after I picked up my vehicle, I noticed 2 things that needed a quick fix and he was able to get me in asap. Great job and thank you so much for all you do!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brendan was the best! Answered calls on his day off and was extremely thorough with his knowledge and ability to get back to me about my cars progress.