Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very fast and communication was excellent
Customer Service - 5.0/5.0 -
excellent
My Experience - 0.0/5.0 -
I went to pick up the vehicle and noticed overspray on the truck, then the running boards would not extend and retract. They fixed the issues before I left and once I got home then I found the doors would not lock. I will be back tomorrow to get it fixed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Multiple issues, overspray on vehicle, running boards did not work initially, TOM stated that elite needed to unplug them from the vehicle ECU to do a PAINT repair. When I got home I found that the doors WOULD NOT LOCK if the key fob was within 5 feet of the vehicle. TOM said this happens all the rooms with newer vehicles. My vehicle will NEVER again go to your facility.
Customer Service - 0.5/5.0 -
FIX WHAT YOU BROKE
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amanda was a sweetheart to work with!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tom was amazing. Great communication and service.
Customer Service - 5.0/5.0 -
Tom was amazing. Great communication and service.
My Experience - 5.0/5.0 -
Very professional great communication. And had the car finished before estimated time
Likely to Recommend - 5.0/5.0 -
My car speaks to itself. You can never tell it was an accident
Repair Quality - 5.0/5.0 -
They took the car in. And kept updates to me. I had it done before the promise Date. The staff was friendly the very professional.
Customer Service - 5.0/5.0 -
They are right on the money
My Experience - 5.0/5.0 -
It appears like an excellent repair and paint matching job.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My insurance is. Little costly, but your treatment pertaining to me was very good. With that being said I am pricing a more reasonable company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks to the team that saw that my vehicle was put back together properly. The staff was great and caring. Keep up the great work! A special thanks to Julia Land who made sure I was kelp up on a daily basis. And listen to my concerns and was able to help. I will recommend Elite to anyone....Again thanks Team work!!
Likely to Recommend - 5.0/5.0 -
Great work and staff
Repair Quality - 5.0/5.0 -
Was so happy 😊 with the work on my vehicle. I want to thank the team for everything 🙏.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kaitlyn went above and beyond. I would recommend her to anyone that needs vehicle repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Definitely, satisfied with the work and the communication.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keep up to date information on repair. Great customer service brendan was great
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
Keep me up to date and very informative
My Experience - 5.0/5.0 -
Excellent service. I appreciate how Brandon kept me informed about each process of the repair and especially how his team worked to finish the process which helped us to leave for our holiday. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaitlyn was very helpful and constantly updated me with the progress of my repairs. The quality of work was excellent as well. I’m very impressed and glad I chose Classic to get the job done!