Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
While the staff (both service writes and boy techs) were helpful and professional, time management and notifications left something to be desired. The car was dropped off on 6/8. Each morning on 6/15, 6/16, and 6/17, I received via text that completion was on schedule and slated for 6/19. The afternoon of 6/17 I received another message stating the car would be completed on 6/23. The morning of 6/23, I received notice it would be finished on 6/24 or 6/25. I went to the service center on 6/24 and was told it might take longer; however, I did finally get confirmation that it would be complete on 6/24. The car looks great, but the frustration was due to the postponements and false promises given.
Customer Service - 4.0/5.0 -
Please see previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend Classic Collision for their excellent repair quality, outstanding communication, and exceptional customer service.
Repair Quality - 5.0/5.0 -
The repair quality was excellent. My vehicle looks great, and I am very satisfied with the results.
Customer Service - 5.0/5.0 -
Kristina provided excellent customer service. She was professional, friendly, and kept me informed throughout the entire process.
Returned Clean
My Experience - 5.0/5.0 -
The team was very respectful and professional. I was constantly given updates on the progress of the work being done on my car. My car was also cleaned up for me. I was very grateful for what they did. I give the team 10/10 score for their customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received regular updates on the progress of the work being done on my vehicle. The staff was very respectful and professional.
Customer Service - 5.0/5.0 -
The service rendered to me was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 5.0/5.0 -
Mike did a great job thank
Customer Service - 5.0/5.0 -
Thanks
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and helpful. Thank you! Would recommend to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service! Would recommend to anyone.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will HIGHLY recommend this shop to anyone
Repair Quality - 5.0/5.0 -
Great repair work and super fast with the turn around time
Customer Service - 5.0/5.0 -
Everyone I spoke with and interacted with was super friendly and knowledgeable.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great follow up on status. Mike was extremely experienced and professional. Also liked ease of car rental with Allstate on premises.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They made the process very easy, and exceeded all of my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service