Classic Collision Norfolk
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
I have already told everybody in my community that, if they in need of a body shop,I gave them the address, phone and number.
Repair Quality - 5.0/5.0 -
All I can say is that your company is the number one.I have told all my family, friends. I just wanted to say, I really appreciate you all.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
And Katelyn was amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience was absolutely fantastic from start to finish. Every single employee that I interacted with was highly professional and helpful. Specifically, Kaytlyn, was an absolute joy to interact with. She was very professional, timely in all her communications, always pleasant, clearly very knowledgeable, answered every question I had, and just made this experience a very smooth one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! Thank you! My experience was absolutely fantastic from start to finish. Every single employee that I interacted with was highly professional and helpful. Specifically, Kaytlyn, was an absolute joy to interact with. She was very professional, timely in all her communications, always pleasant, clearly very knowledgeable, answered every question I had, and just made this experience a very smooth one.
Customer Service - 5.0/5.0 -
My experience with Classic Collision was seamless from start to finish. Every employee I interacted with was professional, courteous, and helpful throughout the entire process. I especially want to recognize Kaytlyn, who was an absolute pleasure to work with. She was highly professional, communicated promptly, answered every question I had, and demonstrated exceptional knowledge and expertise. Her genuine kindness and dedication made what could have been a stressful situation much easier to navigate. Employees like Kaytlyn leave a lasting impression, and I’m incredibly grateful for the level of service she provided. The repairs to my vehicle were completed with excellent quality and, just as importantly, were finished within the timeframe that was promised. Between her outstanding support, the professionalism of the rest of the staff, and the quality and timeliness of the work, I would confidently recommend Classic Collision to others and would not hesitate to use them again in the future.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were so nice
Repair Quality - 5.0/5.0 -
They did a great job. I was scared because I never had to get my car repaired. They walked me through the entire process, kept me updated, and answered all my questions.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truly impressed with the level of detail in the repair and paint coating.
Customer Service - 5.0/5.0 -
Was kept abreast of status from beginning to end!
Returned Clean
Likely to Recommend - 3.5/5.0 -
May depend on the noise.
Repair Quality - 2.5/5.0 -
Hearing a whistling sound at high speed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Poor customer service and my truck still has issues
Repair Quality - 0.5/5.0 -
I would not recommend this collision center based on my experience. Customer satisfaction should be their top priority, but unfortunately, that was not the case. On the day I was scheduled to drop off my vehicle, I arrived one hour early and politely asked if I could leave it then. The adjuster was very rude and told me no. I returned at my scheduled appointment time, only to find that she was not ready for me. After leaving my vehicle, I received a text message stating that if I was not back within 30 minutes, my appointment would be rescheduled. I found the message unprofessional and unnecessary. After waiting approximately 2½ weeks for repairs, I finally received my vehicle back. Shortly afterward, I noticed a noise that was not present before the repairs. Since I felt that my concerns were not being taken seriously, I had a male companion ride with me to help evaluate the issue. He immediately noticed the noise was coming from the rear of the vehicle, which is where the damage had occurred and where the repairs were performed. I scheduled a follow-up appointment for 1:00 p.m. to have the issue inspected. Upon arrival, the adjuster spent nearly 50 minutes on the phone before addressing my concern. Even after hearing our explanation, she repeatedly insisted the noise was coming from the front of the vehicle and was unrelated to the repairs. When we requested a manager, a male employee drove the vehicle and confirmed that the noise appeared to be coming from the rear, not the front. The manager also rode with us and acknowledged hearing the noise from the rear of the vehicle. Throughout the process, I felt my concerns were dismissed rather than investigated. The lack of professionalism, poor communication, and unwillingness to listen to the customer left me very dissatisfied with the service I received. If your insurance company refers you to this collision center, I would suggest exploring other repair options.
Customer Service - 0.5/5.0 -
This was the message I received after waiting for my adjuster This is Classic Collision. Management said if you are not back here by 11:30am to go over damages, we will have to reschedule your appointment! Reply "STOP" to cancel. Mind you someone was waiting there at 11:15 am
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Entire staff was phenomenal
Customer Service - 5.0/5.0 -
Everyone was pleasant
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done sooner than I expected and the technician Brendan Haag communicated wonderfully the entire time even staying later to ensure I could pickup during the work week.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Most definitely great work and keeping my car in good hands
Repair Quality - 5.0/5.0 -
Thank you for your amazing work I appreciate the service
Customer Service - 5.0/5.0 -
Amazing 👏
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with your service. You did an excellent job repairing my vehicle. I am very pleased and would like to thank you.
My Experience - 5.0/5.0 -
Great communication throughout the whole process. No unexpected problems. Job completed ahead of schedule . Awesome work on vehicle. 4 star Highly recommend to others