Classic Collision Preston
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Louisville, KY is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0 -
I would recommend the shop services but would also state they did not keep customer informed
Repair Quality - 5.0/5.0 -
Excellent work and professional service department.
Customer Service - 1.0/5.0 -
One person did not keep me informed until after car repairs complete
Returned Clean
My Experience - 0.0/5.0 -
My passenger door will not open from the inside and this wasn’t a problem/issue before the repairs!
Likely to Recommend - 0.5/5.0 -
I'm over it I'm a 1983 millennium. Open
Repair Quality - 1.5/5.0 -
Frame wobbly
Customer Service - 1.5/5.0 -
Frame wobbly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sorry for the delay. Everything seems to be okay with my repair. Thank you
Customer Service - 5.0/5.0 -
Very nice people to work with.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
There are areas the piece over the wheel does not look like it was repaired with something that is acceptable- it’s all scratched up and there is something on my car in the front that appears to be chipped paint now that is new. And my car smells like mildew inside now
Customer Service - 3.5/5.0 -
I would only get weekly text updates when the date was pushed for when ready for 3 weeks in a row
My Experience - 5.0/5.0 -
Kept me informed of progress
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Unfortunately, my experience wit classic Collision was poor, I left my car with them to repair damage solely for rear (the trunk) only to be surprised by scratches on the driver’s side inside resembling cigarette burns, in addition to a significant delay that far exceeded the agreed-upon delivery date.
My Experience - 5.0/5.0 -
Thank you for being very nice and repairing my car in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car was partially cleaned
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car isn't finished yet, I'm waiting for a right wheel well trim replacement
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Front desk attendants were both very kind and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The work that was done to the vehicle was good and it isn't good shape.
Customer Service - 0.5/5.0 -
I am very dissatisfied with the customer service received. I had dropped my vehicle off for repairs. I knew that I had a work trip that I was going to be traveling for and I wanted to make sure that I would have my rental secure through my travels since the estimated completion date was while I was traveling for work. Before leaving for the trip I contacted the repair shop to ask about the completion date which had not been set in stone as they had to push it back because of some type of issue. I asked what I needed to do with my rental and how I needed to make sure that if they completed the repairs while I was traveling for work that I would have my rental car secured. I was told by staff that I would be fine to go on my work trip and that once I returned I can pick my vehicle up. While out on my work trip I was called by the shop and told that my vehicle was ready. I reached out to the shop and asked about the issues with my rental and me being out of town for work to which they said that they would contact State farm to extend my rental but that is not what happened. I then received a call from State farm asking me about the quality of the work. I thought they were calling about the rental since I did not know what needed to be done. I was informed that the rental had been canceled while I was out on my work trip. When I contacted the office about the discrepancy about what I was told, I was met with a rude and disingenuous general manager who dismissed me. I alerted him to let him know that I had called before leaving for my trip to get clarification and was told that it would be fine. He was overall disrespectful and dismissive of the due diligence that I completed before leaving for my trip to try to determine the best course of action. The shop should do better on making sure to clearly communicate the requirements needed for repairs and for rental extensions as they were not versed in the policies. It took me contacting State farm to get an extension on my rental after I had it already been canceled and had to escalate it to a supervisor. I have made a formal complaint with State farm and I am completely dissatisfied with the customer service received at this location.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have used for years. Always beautiful work
Customer Service - 5.0/5.0 -
Everyone friendly and went above and beyond with my car and friendly.