Classic Collision Ralph Ablanedo
In operation 8 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Seamless experience. I would highly recommend this shop and Mathew to anyone
Repair Quality - 5.0/5.0 -
Mathew noticed a small spot that needed while my car was in the wash and made sure to fix it before I noticed anything. Amazing!!
Customer Service - 5.0/5.0 -
100 percent satisfied. Mathew gave me daily updates on my vehicle so I never had to wonder where we were at with repairs. Above & Beyond!!
Returned Clean
My Experience - 5.0/5.0 -
Exceptional customer service from beginning to end. Repair quality was solid. I would definitely recommend José and this Classic Collision facility.
Likely to Recommend - 5.0/5.0 -
I absolutely would recommend Jose and Classic Collision.
Repair Quality - 5.0/5.0 -
Looks as good as new. Very satisfied with the quality and timeliness of the repair.
Customer Service - 5.0/5.0 -
Jose was amazing, from start to finish. I truly appreciate his dedication to customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Smooth sailing. Easy peasy
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt provided exemplary service and support and was very good about keeping me updated on the status of work on my truck. I did have to bring my Chevy back once to fix something with the tailgate and lights and the entire team was flexible with my schedule and also very responsive. The added bonus was that they detailed the inside of my truck both times. I will recommend this location to others in the future!
Customer Service - 5.0/5.0 -
Matt provided exemplary service and support and was very good about keeping me updated on the status of work on my truck. I did have to bring my Chevy back once to fix something with the tailgate and lights and the entire team was flexible with my schedule and also very responsive. The added bonus was that they detailed the inside of my truck both times. I will recommend this location to others in the future!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jose and his team were awesome. The team finished the repairs to my car several days sooner than what was estimated. And Jose was professional and very informative about every step of the process. I would definitely recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Overall decent job, but needs to improve customer service and little details. They were also unable to put on the truck bed lock which I still need to figure out.
Repair Quality - 3.5/5.0 -
A small plastic cover on the left side of my truck bed near the cab is missing and the back up camera does not seem as clear and sometimes the screen is hard to see. I think these 2 items will need to get checked out.
Customer Service - 4.0/5.0 -
I got updates…it just took longer than expected.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend this place too anyone looking for auto body work.
Repair Quality - 5.0/5.0 -
The communication was great! Jose is one of the most friendly people I've dealt with in a long time. He is thorough and informative. He is patient when being asked questions as well. I definitely think that he deserves a raise! Hold on to him he's a keeper! The car was done as quickly as possible with all of the issues from the pandemic, and I was thankful you guys got it done as quickly as possible. I would definitely recommend and drive all the way across town again to use you guys.
Customer Service - 5.0/5.0 -
Please see my last comment. Give Jose a raise! You definitely don't want to lose such a great asset to your team. It's hard to find good customer service these days.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 0.5/5.0 -
I’m not satisfied because there’s still a gap in between the repair. Please fix again..
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Could have used more communication regarding status of vehicle so I didn't have to email for information. They were always very courteous when dealt with. The service was good given the delays with getting parts during COVID and my car was clean when I got it back which I appreciated. Overall very nice to work with.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job.
Customer Service - 5.0/5.0 -
Knowledgable and attentive
Returned Clean
Likely to Recommend - 0.5/5.0 -
ask after I get my car
Repair Quality - 0.5/5.0 -
I don't have my car it is still in the shop. Please send this survey after I get my car. I'm not sure how to answer this question BEFORE I have my car
Customer Service - 0.5/5.0 -
Please send this survey AFTER I get my car. I am giving you a 1 right now since the case should NOT be closed.
Kept me Informed?
Yes