Classic Collision Research

4.6 (1,786reviews)
93%
8808 Research Blvd,  Austin,  TX  78758

In operation 26 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,786)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional service quality, with many highlighting the professional and knowledgeable staff who provide excellent communication throughout the repair process. The shop receives high marks for timely completion of repairs, often finishing work earlier than promised, and for maintaining high cleanliness standards including washing and vacuuming vehicles upon return. Customers appreciate the regular text and phone updates that keep them informed at every step. The quality of repair work is frequently described as making vehicles look brand new or better than before the accident. While most experiences are overwhelmingly positive, some customers noted minor issues such as occasional delays due to parts availability, cleanliness concerns, and rare instances of incomplete repairs requiring return visits.
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"Fantastic service, communication, very pleasant front desk, quality work. Highly recommend!"
"Outstanding customer service from start to finish. Everyone was friendly, professional, and genuinely ..." Read more
"My experience with Classic was excellent both a customer service and technical expertise standpoint. The quality of the work demonstrates the skill and ..." Read more
"Well on communication and prompt. Customer service outstanding"
"The staff are great at communicating concise and timely information and the repair is perfect. Thank you"
"The repair has been done quickly"
"A week early"
"Ready almost exactly when promised."
"It was early."
"It was earlier than expected."
"They texted me regularly with updates and everything went super smoothly!"
"Regular texts and phone calls kept me informed during the whole process."
"... was friendly, professional, and genuinely helpful. They kept me informed throughout the process, answered all my questions with patience, and made ..." Read more
"Loved the regular updates via text"
"Frequent friendly updates was reassuring during the process."

My Experience

I liked that you guys were transparent about the process and kept me updated. Process was convenient.

My Experience

This company made an unpleasant situation easy to deal with. The communication was incredible and the quality of the work was outstanding.

My Experience

My Experience

I received periodic updates on repair progress. The repairs were completed on time, and the car looks great. Chris provided excellent customer service.

Likely to Recommend

Repair Quality

Chris worked quickly with my insurance company to get work started. The repairs were completed on schedule. The quality of the work was excellent.

Customer Service

Chris provided frequent updates and kept things on schedule.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great Job!! Really great to work with.

My Experience

Repairs were done faster than anticipated. Car was also completely washed and vacuumed. Looked great.

Likely to Recommend

I like the lifetime warranty on the paint and repaired area and the clean car was a cherry on top love it!

Repair Quality

So clean

Customer Service

Good coms

Returned Clean

Translated from Spanish by Carwise
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Me gustó el trabajo que me isieroe y muy rápido

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Returned Clean

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Repair Quality

Customer Service

Both the girl at the front desk and Chris, who managed my repair, were friendly, professional, and responsive in all our interactions.

Returned Clean

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Repair Quality

They were quick and very great customer service. Chris was amazing and very helpful.

Customer Service

Returned Clean

My Experience

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Returned Clean

My Experience

This was my second time getting repair work done here good job 👏

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Good job 👍

Customer Service

Returned Clean

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Customer Service

My Experience

I really like that Chris Wong was able to deliver my vehicle back to me within a shorter time frame than he initially estimated. I feel like he shot straight with me and he was excellent to deal with.

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Returned Clean

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Returned Clean

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Repair Quality

My service advisor , Chris, kept me posted every step of the way.

Customer Service

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Customer Service