Classic Collision Research
In operation 26 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0 -
Wade was friendly and things started off great! Then all of a sudden when the date came and went of when my vehicle was supposed to be ready all communication stopped. I understand things happen and delays pop up but communication of some sort would have been great! When I would call no one really knew what was going on. They just kept telling me my vehicle was "in paint." After several days it went from "in paint" to being "in reassembly" then after a few more days I was told it was "in paint" again. Simple communication would have been amazing! Once the vehicle was close to being ready then communication started again
My Experience - 5.0/5.0 -
Wade Whittington has been a pleasure to work with. He’s excellent and takes his job seriously. He communicated with me and made sure that the repair was done perfectly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wade Whittington has done an outstanding job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
paint, timeliness and communcation were graat. Attention to detail in the repair was below average.
Repair Quality - 3.5/5.0 -
The car looks great, but it took some manual intervention on my part to get the assembly completed fully (missing bolts, headlight sprayers are non-functional now (glued in), and I had to reroute the hood latch cable to propery secure it.
Customer Service - 4.0/5.0 -
My interactoins with the account manager for my claim was courteous, timely in responding, and very personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Noo ok communication when my car needed to stay in the shop a week and a half longer. When it was completed I found new damage on my car
Customer Service - 1.5/5.0 -
Lack of communication detailed earlier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When asked, they expedited my repairs and took great care with me and my vehicle.
Customer Service - 5.0/5.0 -
Rob (Ron?) took great care of me.
Returned Clean
My Experience - 5.0/5.0 -
The repairs took longer than expected, but the staff kept me posted on the progress.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The repair took more than 2 weeks, and at times I didn’t hear from the shop for a coupe of days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thanks to Jay for the communication and going over the repairs, great customer service skills
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Waverly SJ: A huge THANK YOU to everyone at Classic Collision on Research Blvd. in Austin, TX who worked on "Diego" (my 2011 Ford Escape XLT - Royal Blue)!!! First off, I've gotta hand it to Jay --- from the day I dropped my car off, he completely exceeded expectations by offering me a ride home (since I had to get back to work, and otherwise would've had to wait on an Uber) PLUS it was about a 20-30 minute ride back!!! WHAT?! Unheard of - I didn't even consider that as a possibility. Incredible. Then, throughout the time my car was there - I was provided consistent status updates via email and by Jay as well. Not only did this put my mind at ease, I felt like my car was safe, taken care of, and in good hands. When it was nearing time for my car to be finished - AGAIN to my surprise, Jay offered for a courtesy pickup from home to Classic Collision! WOW!!! Talk about Customer Service - seriously y'all. Texans spreading the love, I'll tell ya what. I picked up my car, and when we did the walk-through and review --- Jay had personally buffed out and shined some extra exterior scratches/dings, polished and shined the other headlight (the one that wasn't damaged prior but was old-ish and yellow, to match the bright shiny new one installed) and ordered/installed new rubber pieces for the front windshield that I'd mentioned were both old/crumbly/hanging on by a thread. Just like new - my car has NEVER looked better! The team vacuumed the interior and also I noticed there was a *FULL TANK* to drive home with --- ahem, wow. Just, wow. Thanks to EVERYONE who worked on my car, and kept it safe 'n squeaky clean! I'm super big on spreading word-of-mouth recommendations --- Classic Collision on Research Blvd. in Atx has my vote! 10/10 WILL recommend!!!! Thanks y'all and JAY --- BIGGOLE full-hearted Texan hey howdy hey and I'll just add, Austin's lucky to have ya! Will be back again I'm sure (hopefully never for a wreck though - lol)! T H A N K YOU! :) *high five* *knuckle pump* *fist bump* :D May 6, 2022
My Experience - 5.0/5.0 -
I appreciated Wade’s texts keeping me updated on the progress of repairs.
My Experience - 5.0/5.0 -
Great with updates and customer service. Works with you around any and all obstacles
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and cared about their work. Works around customers schedule.
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wade was absolutely fantastic. His communication was beyond excellent, his customer service was extremely professional and he went above and beyond. Please pass along my thanks to him.
Customer Service - 5.0/5.0 -
Like I said, Wade was excellent.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service perfect. understand needs and help make discussions. Work on car perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looked as if I just bought it.
Customer Service - 5.0/5.0 -
As soon as my vehicle arrived I was kept well informed about my vehicle from start to finish.