Classic Collision S Congress

4.9 (3,159reviews)
98%
4501 South Congress Ave,  Austin,  TX  78745

In operation 73 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterpriseยฎ
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,159)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, professional, and leaving vehicles looking brand new. Communication stands out as a major strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising customers. The friendly, welcoming staff and complimentary interior cleaning and car washes added extra delight. A few customers noted isolated concerns such as minor repair imperfections, dashboard sensor issues post-repair, and occasional difficulty reaching the shop by phone, reflecting areas customers themselves identified for improvement.
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"Two days EARLY! WOW!!"
"Repairs could have been done faster and yet it still felt like it was rushed"
"There was an adjustment to the estimated completion date, but this was all communicated professionally to me in a timely ..." Read more
"A day earlier than expected"
"Not only a great job but almost two weeks early! Thanks."
"Extremely helpful and communicative, provided updates throughout & was completed in a very timely manner. Staff was very helpful and kind!"
"Communication with me was excellent. And the repair work was top notch!"
"It was an exceptionally well executed process, particularly the level of communication. I was hoping to receive a ..." Read more
"Nobody ever answers the phone- it rings and rings and then says there is a mechanical problem and it ..." Read more
"I felt like that was minimal communication"

Likely to Recommend

Repair Quality

Very friendly and helpful. My only problem was a crack on my windshield that wasnโ€™t there when I dropped my car off for repairs

Customer Service

Returned Clean

Likely to Recommend

Yes of course I have recommend my family and friends.

Repair Quality

I'd like to thank you all for repairing my great state passenger door. The paint was the exact same color Y'all did a great job. Yall had it ready when y'all said y'all were promised and you also cleaned the inside of my car that was very nice.Thank y'all, so very much.I am a very happy customer.Sad to say this was my second time taking the car to y'all, but y'all did a super job.Thank you. Cg

Customer Service

The young lady at the front desk was very nice and explained everything Very well.

Returned Clean

My Experience

Great staff and great service!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service. Very personable staff. They did a great job on my vehicle and I got it back earlier than expected. Will recommend to everyone I know

Likely to Recommend

Repair Quality

Great work. Friendly service. Would recommend to everyone I know

Customer Service

Likely to Recommend

Repair Quality

profesional y rapidez exelente comunicacion con el cliente

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Logan was amazing. Very responsive, courteous, and professional regarding my requests and the entire repair process (even when I was wrong!). I have nothing but praise for him and the entire repair process. I hope to not become involved with another collision soon but take comfort in knowing you folks are there and available.

Customer Service

exceptional

Likely to Recommend

Repair Quality

Customer Service

I do not remember her name but the desk lady was always super nice and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Great color matching. Slight warpage in the replacement part and paint chip from installation - very minor. Thank you!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Logan was very dependable and professional throughout the whole process. 10/10

Likely to Recommend

Repair Quality

Customer Service

Yes Drew was terrific!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Incredible experience. One of the mechanics came to pick me up from my house when my car was complete instead of me getting an Uber. Very professional and happy with the customer service.

Customer Service

They were super friendly and one of the mechanics even came to pick me up from my apartment instead of having me call an Uber.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thanks for the wonderful attention

My Experience

Car looks great! Great customer service! Thank you Logan. ๐Ÿ˜Ž๐Ÿ™๐Ÿป๐Ÿš—

Likely to Recommend

Thank yโ€™all for the work completed. Much appreciation to Logan! ๐Ÿ˜Ž๐Ÿ™๐Ÿป

Repair Quality

From beginning to end, common makes common sense, Logan exhibited professionalism & concern as my vehicle was being serviced.

Customer Service

Much gratitude to all here! ๐Ÿ˜Ž๐Ÿ™๐Ÿป

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Excellent customer service

Customer Service

Very professional and friendly

My Experience

I worked with Drew and he was fantastic. This was my first time there and if I ever need bodywork on my vehicle again, I will definitely be returning. Also have told all of my family about what a great job Drew and Classic Collision. We have a lot of cars so thatโ€™s a lot of people!

My Experience

Classic Collision was fast, friendly, and convenient. I really appreciate the vacuum and car wash too.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean