Classic Collision San Marcos

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Over the weekend I noticed a spot on the hood approximately 1cm round tiny indentation that was missed with the filler. It was painted over. I did have a dent leftover from hail damage that y'all fixed so I figured it was a wash. I don't want to be without my car for the time and effort it was take to repair I. Otherwise a 10.

Customer Service - 5.0/5.0 -

The gentleman who helped me was excellent. I believe his name was Taylor.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very satisfied with my experience with AMM.

Repair Quality - 5.0/5.0 -

Great customer service, fast and quality work.

Customer Service - 5.0/5.0 -

Friendly and professional.

My Experience - 5.0/5.0 -

Worked with Kyle, very professional and made me feel I had left my vehicle in great hands. Love the service I got from AMM

My Experience - 5.0/5.0 -

Thank you to everyone, the minute I called to ask a question regarding my schedule appointment and the customer lady double checking and got back on the phone to inform me, to enterprise being there before I was even done checking g in my car to them sending me updates via text what stage my vehicle was in,to calling me to let me know it was ready I was happy!!!! I definitely recommend this place.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chase kept me updated every other day pretty much.. Not once did I have to call to see what the status was

Likely to Recommend - 2.5/5.0 -

Shop has mgr issues with the staff

Repair Quality - 4.0/5.0 -

Attention to detail in the shop is lacking, tonnou cover had to be installed upon my arrival, I get it things happen, then I find a bolt on the floor behind the drivers seat, it was not there before, I would like to know where it belongs and a small area needed to be polished out on the wheel well, I understand your business, I was a master ASE diagnostic technician in automotive, also a USMC helicopter technician, very professional at front desk, Chase was professional, attention to detail, Chase had those discrepancies corected and the front desk Rep was professional and efficient

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Had to wait a month for appointment

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

what the insurance covered was fixed and everyone at AMM was friendly and informative

Customer Service - 5.0/5.0 -

Taylor was informative and friendly

Returned Clean

Likely to Recommend - 5.0/5.0 -

A great job!!!

Repair Quality - 5.0/5.0 -

Went far and above our expectations. The truck looks great. And the personnel were very professional and customer friendly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Taylor was great to work with and very professional. Thanks!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional. Kept us informed of progress and easy car rental return

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

staff very nice

My Experience - 5.0/5.0 -

I really appreciated the communication. I received texts about the progress and calls from Taylor who kept me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was done in a professional and timely manner.

Customer Service - 5.0/5.0 -

Everyone was very friendly.

Returned Clean

Likely to Recommend - 2.0/5.0 -

I’m not sure I would recommend your shop at this location to someone else. It is very convenient to my residence though. This is the second vehicle I have had repaired at your shop. But I don’t know if I would recommend it or use your shop again due to my previous adventure. I may take it to another location or suggest another location.

Repair Quality - 2.0/5.0 -

I would have to say that communication from your representative regarding my repair has caused me the most issues. Additionally, I think that my repair needs to be rechecked. Since there are some issues at the seam of the body joints.

Customer Service - 2.0/5.0 -

Again, communication from your shop to me. Specifically off site communication. Return calls are not satisfactory. Example: I call for my tech. I’m placed on hold for over 6 minutes and either I hang up or sometimes the receptionist will return to the call and say he’s not available. I leave a message with the name and number and a request for a call back at earliest convenience. But never get a call back. That’s not satisfactory to me.

Returned Clean

My Experience - 5.0/5.0 -

Thank you guys for taking y’all’s time came out good thanks for emailing me and letting me know the stats

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car came out good was really happy with it

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Seems like a reputable company.

Repair Quality - 4.5/5.0 -

The good: Repair was done in less time than expected. Paint match looks good and mirror works fine. The bad: Appears that car was released without checking the camera. Had to bring back to have the camera calibrated. That trip exceeded expectations - thought would be done in 45-60 mins but completed and sent me out the door in 30 mins.

Customer Service - 4.5/5.0 -

Same for the same reason. Chase was very professional and so was the front desk person whose name escapes me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean