Classic Collision Silver Star

4.8 (283reviews)
96%
4198 Mercy Industrial Court,  Orlando,  FL  32808

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Orlando, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Audi and Porsche; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Audi
I-Car
Volkswagen

Reviews (283)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. The team receives high marks for professionalism, clear communication, and keeping customers informed throughout the repair process via calls, texts, and photos. Timeliness is generally well-regarded, with several customers noting early completions. A few customers noted delays due to parts availability or extended repair timelines, and one customer raised concerns about estimate transparency and alignment not being included in the final scope. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
Select to learn more
"... in explanation of cost, honest with estimates, and provide world class customer service to accompany the quality of the work. Highly recommended." Read more
"Absolutely phenomenal job. Took the utmost care."
"... collision a few times and they are truly the best. Fantastic customer service and great workmanship. They always have gone above and beyond for me. Highly ..." Read more
"The attention to detail and overall customer service were impeccable. They went above and beyond as necessary to make ..." Read more
"Sheer perfection!"
"Always keeps updated regularly via text of progress. There are never any surprises."
"Awesome job. Communication was above and beyond."
"I had to call several times to follow up on certain things that were promised"
"Always kept me informed"

Likely to Recommend

Not this location

Repair Quality

Several areas that were discussed were not painter. Those areas that were painted were done well enough.

Customer Service

I had too many arguments with Clayton. He hung up on me and walked away from me because he did not agree with Me when I told him that the car was garaged. Several times when talking to Clayton I had to remind him that I was the Customer because of the way that I was treated.

Returned Clean

Likely to Recommend

Repair Quality

Great service fron Andrew and Clayton

Customer Service

Returned Clean

Likely to Recommend

As of now, unlikely until I can get my car properly repaired as promised

Repair Quality

At the moment I am concerned about the repairs made to my vehicle.

Customer Service

Customer service was good, but the car is not repaired up to standard

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication throughout the whole process from the entire team. Attention to detail was above expectations and the quality of work was by far the best!

Likely to Recommend

Would recommend this organization to all family and acquaintances

Repair Quality

Great communication and factory OEM quality style work

Customer Service

Great communication throughout the process

Returned Clean

My Experience

I was frustrated and concerned because I needed help with a repair. Nicole put me at ease, and helped me work with Andrew to get an estimate very quickly. Andrew explained different options to me, and when asked he gave me his opinion. Both Nicole and Andrew were there for me, professional, competent and ready to help.

Likely to Recommend

Repair Quality

Thx for the repair

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Andrew and Nicole were great to work with. Couldn’t be happier with how great their communication was and how well our car got fixed.

Customer Service

Returned Clean

My Experience

Clayton was my initial contact and then Andrew took up the mantle. Everything was professionally handled and I appreciate the extra efforts to get my car fixed. I appreciate Andrew's photos so I could see what was being repaired and the suggestions to make my car whole again. My Porsche Boxer S looks brand new. They matched the paint perfectly. Both Clayton and Andrew were super to work with and I can't thank them enough.

Likely to Recommend

Repair Quality

professional group from start to finish

Customer Service

Andrew took my calls and answered any and all of my questions. He helped arrange delivery back.

Returned Clean

My Experience

The entire team provided excellent customer service. They kept me informed throughout the entire repair process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service and repair.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Andrew Taylor is a true professional and a pleasure to work with. A great communicator and always pleasant and informative.

Returned Clean

Likely to Recommend

Repair Quality

Absolutely phenomenal job. Took the utmost care.

Customer Service

Very upfront and courteous. Explained the process and expectations completely and thoroughly.

Returned Clean

Likely to Recommend

Repair Quality

Amazing workmanship and service

Customer Service

Andy was the best!!

Returned Clean

Likely to Recommend

Repair Quality

I highly recommend classic collision! They are professional friendly and Nicole was great! Andrew thank you! My car looks brand new!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Andrew took excellent care of me. I’m very satisfied with the results.

Likely to Recommend

I would also recommend Andrew.

Repair Quality

Job well done.

Customer Service

Andrew is a professional.

Returned Clean