Classic Collision West Ave
In operation 14 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in San Antonio, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Car looked very good
Customer Service - 5.0/5.0 -
Kept me well informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with them. Totally recommend it, they are very accurate and they work fast.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, got my truck fixed in two days
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
It would have been a higer rating if they did not already start the work on my vehicle before the insurance company approved the estimate. I specifically requested that I also be contacted prior to work start with the estimate total, and that did not occur either. I was told work was already in progress when I finally received a call about the estimate.
Customer Service - 1.0/5.0 -
I requested to be contacted when the estimate was complete with a price before work got started, and that did not happen. When I received the call about the estimate total, I was told the work was already in progress. That is not good customer service!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would let them know our experience and let them choose
Repair Quality - 0.5/5.0 -
We had to take the car back because it was dirty from the interior. The second time it was still dirty but we just went ahead and kept it like that. We will have some else work on that.
Customer Service - 0.5/5.0 -
We had to take the car back because it was dirty from the interior. The second time it was still dirty but we just went ahead and kept it like that. We will have some else work on that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Had a completion date of 12/10/21, had gotten a message on 12/3/21 stating it was half way done. Another text on 12/6 stating it was nearing completion. On the 10th I called to schedule pick up and they stated they needed another week. I gave them till the 12/16. I called on the 16th and they stated they needed one more day. I called on the 17th and they said they needed one more day. The same for the 18th and 19th. I finally got my truck back on 12/20 at 8 PM. After getting it home I realized I was missing items out of the inside of my truck. I was told they had a break in and that the techs told them my truck had been messed with but I was never notified of any of this. All in all the truck repair came out ok but completely dissatisfied with everything else.
Repair Quality - 0.5/5.0 -
Had a completion date of 12/10/21, had gotten a message on 12/3/21 stating it was half way done. Another text on 12/6 stating it was nearing completion. On the 10th I called to schedule pick up and they stated they needed another week. I gave them till the 12/16. I called on the 16th and they stated they needed one more day. I called on the 17th and they said they needed one more day. The same for the 18th and 19th. I finally got my truck back on 12/20 at 8 PM. After getting it home I realized I was missing items out of the inside of my truck. I was told they had a break in and that the techs told them my truck had been messed with but I was never notified of any of this. All in all the truck repair came out ok but completely dissatisfied with everything else.
Customer Service - 0.5/5.0 -
Had a completion date of 12/10/21, had gotten a message on 12/3/21 stating it was half way done. Another text on 12/6 stating it was nearing completion. On the 10th I called to schedule pick up and they stated they needed another week. I gave them till the 12/16. I called on the 16th and they stated they needed one more day. I called on the 17th and they said they needed one more day. The same for the 18th and 19th. I finally got my truck back on 12/20 at 8 PM. After getting it home I realized I was missing items out of the inside of my truck. I was told they had a break in and that the techs told them my truck had been messed with but I was never notified of any of this. All in all the truck repair came out ok but completely dissatisfied with everything else.
Kept me Informed?
No
Likely to Recommend - 5.0/5.0 -
They did a great job!
Repair Quality - 5.0/5.0 -
They took great care of my vehicle and completed the work ahead of schedule.
Customer Service - 5.0/5.0 -
They were very professional and kept me aware of the status of my car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Kyle was very attentive, helped me.get my rental squared away. The vehicle was returned looking great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kyle was great to work with as well as the entire staff I came in contact with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was not fixed completely and left with more problems then when I first dropped the car off