Classic Collision Wheeler Road

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Orange peel finish in paint door. Made an appointment to bring car in waiting for time and opportunity. Dropped off Dec. 15th- picked up January 12th. I retrieve the keys to my car and walked out with no one go over the car condition with me .

Likely to Recommend - 0.5/5.0 -

I wish there was a zero on your scale

Repair Quality - 2.0/5.0 -

Poor communication. I had to wait for an appointment to drop my car off and then it took almost a lot to get it back. No one walked out to my car to look at or inspect it. I went to the desk and was told I owe $500 and that was the only communication I got when I pick my car up.. the blinkers are not working, and I was told that the calibration tech often leaves them off because they have to be turned off for them to do their job. Isn’t part of their job, ensuring the safety of customers and those blinkers and electronics turned off or critical part of safe driving? When I inquired about the delay, it was taking for my car to be repaired with a dead in the driver‘s door and small dent in the back panel. I was told that there are 40 cars on the lot waiting for repairs and mine is not the only one. I was told there are only three techs available and by the way there are holidays and their employees get time off.. the problem with all this is my car was totally fine to drive until they could have got it in the shop and fixed properly. I was told to bring it in and drop it off and they would fix the blinkers not working and my other concerns, but they couldn’t tell me how long. This shop knows that I’m having to pay out of pocket for my rental car. My opinion is that my car didn’t generate enough revenue to take priority over the cars that they would be paid more for. I was told I would get text messages and Total communication. I would like to also point out that I thought that I was doing business with Hendrix paint body Who has a great reputation because the phones Answer is saying they are tricks the sign outside that Kendrick everything said Kendrick and it wasn’t until my car was actually being worked on that. I realized that it was not that two was explained to me by saying that they just haven’t got everything changed over yet, including the permit and business sign hanging in the office that say Kendrick’s. It was Kendrick’s reputation that made me take my car there. And my blinker still do not work because they want me to bring it in and drop it off.!!! How did you let an unsafe vehicle leave your lot?

Customer Service - 1.0/5.0 -

You cannot tell your customers how backed up you are and how many cars you took in and we should be patient because you don’t have time to get the hours due to the volume. You chose to have sitting on your lot. I waited for an appointment and I did not expect 30 days on a dent when I was told that the tech could easily remove that dent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding service and workmanship! My wife and I thank you so much.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for an Awesome experience and I love the work performed!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Clip on the bumper was broken during repair. Now the bumper sticks out and you have to keep pushing it back in. It was not like this before the repair of the fender. Not happy at all.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

When I picked up the car and got home I noticed the bumper cover was sticking out from the fender which was worked on. I took it back up to them right away. It was not like that before I took the car in to get the work done. They would not do anything about it. I’m vary disappointed with the service.

Customer Service - 0.5/5.0 -

Bad experience when first bring car in with drop off appointment. They were real negative

Returned Clean

My Experience - 5.0/5.0 -

Looks great

My Experience - 0.0/5.0 -

The trunk was not touched. I had scheduled both repairs while having rental paid by insurance now will need to reschedule and will need rental again that my insurance will not cover since this was a warranty repair. I am not happy with this because both repairs were supposed to be completed at same time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank yall so much for taking care of my truck

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far Kendricks, now Classic Collision have done an excellent job. They have always addressed any issues after a job and their follow up is thorough. The ladies at the old Kendricks Martinez location are awesome and they make a great team.

Customer Service - 5.0/5.0 -

Very good.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Feel the company is reliable, trustworthy, performing quality work

Repair Quality - 5.0/5.0 -

Left headlight was not working after pick up

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job 👍🏿

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean