Coachcraft Autobody
In operation 42 years.
Coachcraft Auto Body is a family owned business that strives to make every customer feel like our family. At Diamond we have a team of certified professionals committed to delivering the highest quality repair that is always backed with a lifetime guarantee
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 1:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Still waiting on a backordered part which is out of my and Coachcraft's control, but a plastic pin near the gas pedal is not clipped in, and the highest setting on my A/C does not work.
Customer Service - 3.0/5.0 -
I felt like the story I was told over the phone about my car was not super consistent with what was actually being done. I was told parts were backordered that I don't think were, and I was not given very long of a heads up before knowing I could pick up my car. Also, work was performed on my car that was not a part of the original estimate, and even though insurance covered the repairs, I still would have liked to be kept more in the loop as each part of the repairs were done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely on recommending this shop to any of my friends or family members
Repair Quality - 5.0/5.0 -
10/10 service this is my second time here and I loved the work done the first time so I had to come back and get taken care of . Thank you .
Customer Service - 5.0/5.0 -
Very satisfied great customer experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was done quickly, staff were good at updating me throughout the whole process and were friendly.
Customer Service - 5.0/5.0 -
Very friendly and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car looks great, thank you!
Customer Service - 4.5/5.0 -
Kept me posted the whole time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys always do a bang up job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Still waiting on the final emblem
Customer Service - 4.0/5.0 -
I’m still waiting for the final emblem to be installed and I was receiving auto text updates that the shop ended up turning off because it was saying my car was going to be ready by a certain date but the shop closed so I had to wait another weekend to pick up my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
gabe the estimate guy was great :)
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a beautiful job! Would highly recommend...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Once established it was easy and I felt totally satisfied with all of the workmanship and personnel at Coachcraft
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The auto body work is great! I can’t tell I was even in an accident. However, I was disappointed with the state of the inside of my car.. there was a thin layer of dust all over the dashboard and doors that seemed as though repairs were done with a door open in which debris flew into the car. I had a small wind chime hanging from my rear view mirror which was ripped down and broken when I picked up my car. I’m sure it was an accident but felt frustrating. I felt hopeful that my car would be left at least as it was when I dropped it off, and it was not. The exterior looks great and I would definitely come back. Just wanted to share all thoughts. Thanks
Customer Service - 4.0/5.0 -
The in-person interactions team was great. Gabriel was thorough and helpful. However for the sake of feedback, I felt the level of communication was not as thorough as I would’ve liked. There was a lot of back and forth between Geico and Coachcraft. My car was ready and just sitting in the shop for 4 days because Geico hadn’t paid for the repairs. I know this might be out of control of the autobody shop but it created stress for me and I wish there was a better level of understanding provided to me. I was also asked to communicate with Geico about extension of the rental car and to discuss payment being needed. That felt slightly unprofessional as the communication should be between the shop and adjuster.
Likely to Recommend - 5.0/5.0 -
AWESOME
Repair Quality - 5.0/5.0 -
Only one word AWESOME
Customer Service - 4.5/5.0 -
Very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work and great customer service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
Wrong phone number. I responded to text with "wrong number" and continued to receive text messages for "Karyn" Looks like someone already filled out the survey for me. Maybe this explains why I wasn’t getting texts in the beginning. I cannot give an accurate repair quality rating as my car was still not fixed after picking it up.