Coachcraft Autobody
In operation 42 years.
Coachcraft Auto Body is a family owned business that strives to make every customer feel like our family. At Diamond we have a team of certified professionals committed to delivering the highest quality repair that is always backed with a lifetime guarantee
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 1:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Excellent job
Repair Quality - 5.0/5.0 -
Second time I've had to bring my 4Runner in for repairs. As usual Coach Craft did a superior job. Vechicle looks brand new.
Customer Service - 5.0/5.0 -
Gabriel was great to work with and he kept me updated everyday
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This experience was absolutely horrible. I will never forget how terrible I was treated and how poorly my car turned out and how much they over charged above and beyond their initial estimate. There is no way I could ever recommend Coachcraft to anyone I like.
Repair Quality - 2.0/5.0 -
The autobody shop replaced my side mirrors with a different style and color and refused to admit/correct it (despite photos and video evidence). One of their new side mirrors is flawed and has a large noticeable malformation on the edge they adamantly decline to handle. The new windshield has a strange warp in the field of vision. When I picked up my vehicle, there were leaves and seed pods in the vents and the A/C vents weren't connected to the footwells. One of the additional supplemental monies they requested was over a month after I picked up my car for more than $600.00. The total repair shop charged approximately $5000.00 more than the initial estimate. The repairs are substandard - especially for what they charged.
Customer Service - 1.0/5.0 -
They were very difficult to deal with from the start. One example, I initially dropped off my car and told the person at the front desk I definitely did need my rental car. No one contacted the rental car company until I had been sitting in their waiting area for 2 hours and inquired with them about the absurd amount of time I had waited. Another example, my car originally came with rounded color matched mirrors. When I picked up my car, the side mirrors were a pointed shape and all shiny black. When I asked where my color matched side mirrors were, the body shop rep said things like "They were always black" and "You obviously don't know your car like you think you do". Despite photo proof and a video of my car when I first purchased it from the dealership, this gaslighting and lying went on for weeks in person, email and text. One of the new mirrors is also damaged and they have refused to acknowledge me about it since the day I picked up my car. They are going to die on this hill and I finally gave up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The only part of my experience at CoachCraft Auto Body was that their parking lot was terrible. It was such a small space. I thought I was gonna crash into the cars, trying to find a parking spot, but overall my experience was wonderful.
Repair Quality - 5.0/5.0 -
CoachCraft Auto Body did a wonderful job on my car! I was very happy to see that they blended the color so well with the rest of my cars paint! I also wanted to thank everybody for a warm welcome and happy smiles! I just wanted to say thank you very much!!
Customer Service - 5.0/5.0 -
CoachCraft Auto Body did a wonderful job on my car! I was very happy to see that they blended the color so well with the rest of my cars paint! I also wanted to thank everybody for a warm welcome and happy smiles! I just wanted to say thank you very much!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were professional, efficient, kept me informed and completed the job about a week early. The job looks to be done very well. Im very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept informed of the progress as the repairs were made.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Daughter has used them twice and she also highly recommends them
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Great job. Kept in contact. & everyone is pleasant and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me updated on their progress.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a great job on my insurance claim. My only issue was that during my estimate with Tony, I asked if some scratches on my drivers side could be fixed separate from my insurance claim. He said they could probably stretch the pain on a couple of small scratches and place a dot of paint in a ding. I was willing to pay for it but was told he’d take care of it and it wasn’t done. Most likely forgotten because it wasn’t written up in my insurance estimate.
Customer Service - 4.5/5.0 -
Staff from the front desk to everyone else were great.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop. I've had work done by them before and they always did a great job.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
-The final repair cost was about twice the estimate! -I was not called when the car was ready. I called Coachcraft when I was told the car will be ready in 30 minutes while I was out of town (communication issue) - Not a good job for additional touch ups that I was asked for.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They do what they say how they say when they say, they are a very good shop