Collision Pros - Citrus Heights

4.8 (414reviews)
96%
8001 Greenback Lane,  Citrus Heights,  CA  95610
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (414)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality collision repairs, with many noting their vehicles looked brand new or even better than before the accident. The team receives strong recognition for professional, courteous, and friendly service. Communication stands out as a major strength, with customers appreciating frequent updates via calls and texts throughout the repair process. Timeliness is also highlighted positively, with several repairs completed ahead of schedule. A few customers noted delays or minor alignment issues, and some mentioned wishing for more proactive updates, reflecting areas customers feel could be further refined.
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"100 + stars for EXCELLENCE in car repairs AND customer service. ALL personnel were EXTREMELY polite, genuine, honest, ..." Read more
"They were the absolute best. Like a well oiled machine, everything was easy and each step was set up ahead ..." Read more
"... car. They went above and beyond my expectations and completely detailed my car before they returned it to me so it almost looked brand new. Communication skills ..." Read more
"My husband is a mechanic and says the body repair was perfect ⭐️"
"Not perfectly repair Im not satisfied with the work they did"
"Excellent service, shop was very communicative with nearly daily updates on how the repair was coming along and expectations to when ..." Read more
"Every step was both preceded and finished with some form of communication, either text or phone call. I always ..." Read more
"... all-around great professional customer service. They communicated via phone calls regarding every step of the repair process, sent text messages of repair updates as ..." Read more
"... in 2 weeks or so but it took more than a month and I was not updated unless I followed up. Very nice people to talk to but busy for updating me." Read more
"Very transparent and communicative without me having to reach out."

My Experience

Excellent customer service and faster than expected

My Experience

Everyone from the front desk was considerate, pleasant and well informed. The mechanics did a fine job!

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Customer Service

Quick response, arranged the rental car and the repair center.

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Great service

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Very happy with work and the turnarountime

My Experience

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My Experience

Very happy with the service and the results. I will suggest their service to anyone who needs it.

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Excellent service wonderful people.

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Very pleased with their work. Will definitely recommend !!

Repair Quality

My car was fixed beautifully plus cleaner than when I brought it in. Win win. They even fixed a small minor problem that was there before the crash. Very nice of them!!

Customer Service

Collision Pros did a great job.

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Customer Service

Amazing 5-star service! I worked with Brenden several times throughout the repair process, and he was absolutely awesome. He kept me informed every step of the way and made sure I always knew what was going on. The quality of the work is top-notch, and I couldn't be happier with the results. I highly recommend this shop and will definitely be sending all of my family and friends here. Thank you for the outstanding service! Stephanie W.

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Repair Quality

The car is a 2012 so the replaced bumper color they did is just slightly off. They said there are multiple shades of color on our car so they said they painted the bumper to match the fender. Not a big deal but the we noticed it right away as we picked up car. I think they did a really though job with all the structural things so we are satisfied this is an honest good shop we'd use again

Customer Service

All was seamless from dealing with AAA and the shop. Car was fixed very timely and we sre pleased with the results.

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Repair Quality

rear bumper miasligned, need to take it the collision center again for fixing it

Customer Service

The work was done, cleanely, but the repair team didnt align the rear bumper, there's quite gap and it might come out. i've informed the team and agree to fix it any time

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Returned Clean