Collision Solutions

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Like I said the repairs were awesome.

Repair Quality - 3.5/5.0 -

The repairs were done perfectly but it took longer that I had expected

Customer Service - 5.0/5.0 -

The agents were always courteous even if they didn't have great news for me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Collision solutions process was very easy, the repairs were done Excellent. The paint job was Excellent. The customer service was Great. Will recommend to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Originally installed non oem windshield but made it right. Body work was great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The damaged parts was left in my car

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks guys. It took longer than promised but I understand. Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thanks

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 2.5/5.0 -

All of a sudden my battery light started coming on and now my car is not running anymore

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied! They Kept me up to date and did not have me worried at all!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the transparency, and constant updates about the status of the repair. I am beyond pleased with the work that was done.

My Experience - 5.0/5.0 -

Good job

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Good repair

Customer Service - 5.0/5.0 -

Professional and respectful

Returned Clean

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Outstanding service and work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great work!

Likely to Recommend - 2.5/5.0 -

I do believe people have great experiences here. I, unfortunately, did not. Had my repair only lasted 6 weeks and cost $10k, I’d be satisfied. But after 4+ months and over $26,000 this is unacceptable.

Repair Quality - 2.5/5.0 -

Staff is excellent - Vu Nguyen & Hei Nguyen are very nice people. I am thankful my car is operable. However for 5+ months at the shop (the mistake of the collision center because they thought a part on back order was necessary, when it was not) and $26k+, I am totally dissatisfied with the experience. Also, my car has been returned to me with dings in door panels, scratches on panels untouched by the accident, and destroyed light-colored leather seats — none of which are from my accident. However I’m hesitant to bring it back for repairs, for fear you guys will keep my car for several more months. My loss of use costs (car payment, insurance, car rental while the vehicle was sitting at your shop unnecessarily long at the fault of the shop) of over $6,000. Worth noting: Hei is extremely responsive and his attention to detail made me feel like my car was in good hands. Unfortunately, he didn’t have control of my car until the very end.

Customer Service - 2.5/5.0 -

See answer 1

My Experience - 5.0/5.0 -

Friendly, fast, very accommodating!

Likely to Recommend - 5.0/5.0 -

Painless experience!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean