Crash Champions #0009 Lbj/Garland

4.7 (6,671reviews)
94%
10841 Estate Lane,  Dallas,  TX  75238
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In operation 29 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (6,671)

Customers say
Overall Customer Satisfaction
Customers consistently praised Crash Champions for outstanding service quality, clear communication, and timely repairs. Many highlighted that their vehicles were returned looking brand new, with repairs completed ahead of schedule. Regular text and phone updates throughout the repair process were frequently commended, giving customers peace of mind during stressful situations. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted areas for improvement, including instances where repairs required a return visit, occasional communication gaps, and some quality concerns such as overspray, misaligned parts, or incomplete work. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend Crash Champions to friends and family.
AI-Generated from reviews written in the last 12 months
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"Excellent service, above and beyond! Amazing results!"
"... is the second time I've used them for repair and both times the car was brand new again. Thank you!" Read more
"Paint job on trunk was not done well, small dent adjacent to top corner of trunk. Have contacted the body shop ..." Read more
"They were polite and professional. Couldn't ask for better service."
"... consistently updated and by the kindest people. And it was done a week and a half early!!! If one yall did home remodels too!" Read more
"Was told vehicle would be ready in around 5 days. Took two weeks. Also was not correct when ready."
"The team kept us informed and repaired the car beautifully and sooner than estimated. Couldnt be happier."
"... dropped my car off to be repaired on the 4th and they told me it would be ready by the 19th. But much to my surprise, it was ready on the 6th!" Read more
"Updates often, and replied quickly anytime I text"
"... are complete incompetent, unprofessional, liars and failures at communication and very poor communications when you do finally get someone on the phone, they don't ..." Read more
"The repair took twice as long as estimated and there wasnt good communication. The repair itself looks good."
"Very satisfied again, I was very impressed with how I was kept up-to-date."
"In addition to doing great work, I appreciate the text messages and phone calls keeping me up to date on the repairs progress. The cooperation between USAA, Crash ..." Read more

My Experience

Nico was great, handled everything very well and even fixed an issue post repair, great service.

Likely to Recommend

Repair Quality

There were 3 issues with the repair. 1( the left rear quarter panel sealant was not applied correctly and messy. Tbis was properly corrected. The other two were jnoticed after I took possession of my vehicle. The tailgate doesn't always close properly and reopens. The last one is there are 2 screws that fasten the rear bumper cover to the mounting frame. These are missing thus the skirt is loose.

Customer Service

The shop provided regular updates on my repair through text and voice messages.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, reserving the right to bring back of paint doesn’t match

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and timely service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Muchas gracias Crash Champion, fueron muy muy amables siempre me mantuvieron al tanto del proceso de mi carro muy buen trabajo, no me arrepiemto de haberlos elegido… recomendados 100% Gracias Crash Champion Team

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Clean, helpful, professional, communicative, and overall great experience

Repair Quality

My point of contact I wish I remembered his name was phenomenal. I got multiple updates through the whole process. Every time I called the office the front office lady or my point of contact answered my phone call every time. Very helpful. The work done is phenomenal. I’m very happy with the repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept informed every step of the way during the repairs to my vehicle . Service was always prompt and thorough. I would recommend your company to anyone that needs your services. Thank you to everyone who helped with my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% HIGHLY RECOMMEND

Repair Quality

Customer Service

GREAT and FAST Customer Service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work, great communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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