Crash Champions #0034 Madison
In operation 13 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Amanda provided outstanding service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, fast, and went over and above to assist with the delivery of my car. Would 100% recommend
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with adjuster and the service of everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I want everyone to have a positive experience iand I believe that location will provide it.
Repair Quality - 5.0/5.0 -
The agent was awesome. She explained everything and kept me briefed on the progress of my Jeeep repair. Hopefully I don't need another repair in the future, but if I do that location will be where I go.
Customer Service - 5.0/5.0 -
My agent was awesome! She took the time to explain the repairs needed. I was briefed every step of the way. Hopefully I will not need repair work in the future but if I do that location will be where I take my Jeep.
Returned Clean
My Experience - 5.0/5.0 -
Always very friendly!! 10 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team fast seevice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick and on top of communication!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They all were nice and helpful. I would recommend them to others .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
They were so nice. I would highly recommend. 100%
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job. I would recommend to anyone. Thank Dusty
Customer Service - 4.5/5.0 -
They did a wonderful job. Very happy and very pleased.
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
It took way too long for the repairs to be completed.
Customer Service - 1.5/5.0 -
Lack of communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Our vehicle was expected to be done on Sept 25th. On the 26th we had not been contacted yet that our vehicle was complete. When we called to get updates Amanda, our case advisor, was out on lunch and was told she would call us back. We did not hear from Amanda until the 27th. Amanda told us the car would be ready in 2-3 days. When the 3rd day came we were not contacted again. We called up again asking if our vehicle was ready and was told no. Our rental vehicle term was coming to an end and we stated we needed our car. Amanda informed us that it would not be ready until the 2/3rd of October.. When I called on the 3rd we were told they needed another part and it would be done on the 5th. We receive an update that it would then be ready on the 7th. When we called on the 7th it still was not ready. On the 8th I got in contact with Jessica and she stayed late and made sure our vehicle was completed and returned to us because we no longer had a rental due to our insurance coverage meeting it’s max.
Likely to Recommend - 0.5/5.0 -
Will not recommend to family and friends. And will be informing my insurance to not send any customers there.
Repair Quality - 0.5/5.0 -
We dropped out vehicle off on Sept. 7th and was told it would be done on the 25th. When the 26th came we did not hear from Amanda , our advisor, so I called up there to get an update. I was told Amanda was on lunch and would call us back, I did not hear back. I called up again on the 27th and was able to speak to Amanda and asked when we could pick up our vehicle and she informed me that they got backed up and it wouldn’t be done till October 2nd. I called on the 2nd asking if we could pick it up and Amanda told us it was still not ready until tomorrow (the 3rd). On the 3rd we received a text saying it now wouldn’t be done until the 6th. On the 6th we received a text saying it wouldn’t be completed until the 7th. On the 7th, close to 4pm, we received a text saying it wouldn’t be completed on the 8th. Our insurance rental vehicle was covered only until the 7th so we needed it back the 8th for work. On the 8th I called around 10am and was told they were still working on it and to call back around 3. When I called back they said our vehicle would be done by 5pm (when they close). My wife Jillian was there by 4:50 and stayed until 6:15 waiting for our vehicle. The detailers went home for the night but Jessica , who stayed late with my wife, offered to clean our vehicle but we said no due to her staying late enough. Our vehicle was COVERED with white dust all over the inside in the front seats area. I took cleaned the vehicle myself and it took over two hours to get it back to normal. A few days later when we were driving it we attempted to roll down the passenger front window with the button on the front passenger door and it did not. The passenger door was part of the repair. My wife called up on 13th and asked to speak with a manager and was put on hold for 17 minutes to be told he went into a meeting and that he would call back. My wife called back up again about an hour asking for the manager again and was told he was on lunch and would call back. He never called back. She had to call up there again 3 and ask for him and was finally able to speak with him. She informed him that our experience with crash championships has not been pleasant and that we received our car back still not functioning correctly. The manager did not ask her what made our experience unpleasant and just told her to bring the car up and they will look it tomorrow (the 14th) she informed him we were going on vacation and would not be able to until next week.
Customer Service - 0.5/5.0 -
No communication on updates about our vehicle unless we or our insurance called them asking for updates on when it would be completed due to having the completion date pushed back and not being informed