Crash Champions #0038 SE Nashville

4.7 (3,290reviews)
94%
427 Murfreesboro Pike,  Nashville,  TN  37210
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In operation 13 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,290)

Customers say
Overall Customer Satisfaction
Customers are overwhelmingly satisfied with the repair quality, frequently noting their vehicles looked brand new or better than before. Communication stands out as a major strength, with many customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. The front office staff received consistent praise for being professional, courteous, and helpful. A few customers noted areas for improvement, including cleanliness of returned vehicles, occasional delays in completion dates, and isolated instances of new damage or missing parts discovered after pickup. Overall, the shop is widely recommended, with several repeat customers citing consistently excellent experiences.
AI-Generated from reviews written in the last 12 months
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"Excellent job on repairing my vehicle. Ive received so many compliments on the vehicle repair."
"I came In the repair one thing and ended up with additional repairs not related to the accident. I ..." Read more
"The quality of the work done on my vehicle was impeccable."
"Trunk door no longer opens, AC isnt working. Didnt have those issues prior."
"New damage left on my vehicle!"
"Very satisfied with the repairs. Delivered my van before the expected date.. thank you. Keep up with the good job.."
"Ready sooner than expected!!"
"Took about 1 week longer"
"Earlier than promised and great communication about the timeline of my repairs"
"Why I'm not satisfied is the completion date was extended more than once. Other than that, everything else is good at this ..." Read more
"The entire team had great communication and let em know the entire step of the way the progress of my car."
"Communication needs to be improved. Follow up, especially when promised, then not done is unacceptable. ..." Read more
"Very little communication from the people who were supposedly handling my repair."
"Everything was super simple and convenient. The communication was clear on what to expect and they beat the projected time it would take. Extremely ..." Read more
"The text updates were awesome. I was kept in the loop every step of the way!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire team was helpful throughout my car's stay. Mackenzie and Bridgett answered every phone call and were super supportive at my beginning/exit walk-throughs. Will be recommending you guy's! Thank you so much

Likely to Recommend

Repair Quality

Bryan is over the top exceptional

Customer Service

Same

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional

Likely to Recommend

Repair Quality

Fast and very good customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Excellent communication, work and overall experience!

My Experience

My Experience

Excellent Service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an exellent job and the service was great.

Customer Service

They were amazing with there service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

5 stars

My Experience

Everything went as planned the customer service was outstanding. I’m very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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