Crash Champions #0061 Galleria

4.8 (7,650reviews)
96%
5919 Westheimer Road,  Houston,  TX  77057

In operation 15 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (7,650)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, and several mentioning meticulous attention to detail and lifetime warranties. Timeliness was a standout strength, as many customers were pleasantly surprised to receive their vehicles ahead of schedule. The professionalism, friendliness, and helpfulness of the staff were recurring themes. A few customers noted areas for improvement directly from their experiences, including occasional quality control lapses such as scratches on new panels, paint texture issues, and cleanliness concerns upon vehicle return, as well as isolated communication gaps between the main office and local shop status updates.
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"... their repairs!! What a deal!!! And….One more thing….they finished the job 4 days ahead of schedule!!" Read more
"I was told the vehicle would be ready in 3-4 days, it was nearly two weeks"
"Crash champions did a good job on my repairs and completed them in a timely manner."
"My vehicle was ready a week before it was initially scheduled"
"... the status of my car, which I really appreciated. They even finished the repairs a full week ahead of schedule!!! I couldnt be happier with how smooth and stress-free ..." Read more
"... schedule since the timing was so short notice. Moreover, they weren't the ones to call us and let us know in advance of the delay, we were the ones continuously calling ..." Read more
"... convenient. While my car was being repaired, they provided frequent updates and shared information regularly, so I felt comfortable leaving the repair work to ..." Read more
"CUSTOMER SERVICE WAS GREAT AND VERY INFORMATIVE"
"Unfortunately the communication and customer service wasnt what I expected. I appreciate the work done and wish the communication ..." Read more
"Interactions with Houston staff was excellent. There was confusion with different communication on status from main office. Also difficult to contact local Houston office directly."

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Ignacio was great! Informative and professional!

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My Experience

Best customer service

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Great work! Speedy and professional but my front driver side car door (the door that was fixed) doesn’t shut closed smoothly it catches a bit. But I assume that is just how it might be now since the door had to be replaced?

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Great customer service!

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My Experience

Appreciated the daily updates. The service and repairs were perfect. Very friendly and professional. Would highly recommend Crash Champions. Thank you.

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Very happy with work and service of crash champions

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Very personal and professional

My Experience

Exceptional service

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Repairs done ahead of schedule. Good communication throughout the process

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My Experience

I love that my mechanic was keeping me updated with everything that was going on. From the beginning to the end.

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Returned Clean

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My Experience

Javonte was super helpful in my experience and got my car completed faster than expected it was so awesome to see

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Javonte was an awesome team member got my car completed faster than needed and the exact coat as well

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