Crash Champions #0084 South Austin
In operation 15 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great place! My second time there. Communication is the best! And I like that I saw the same ppl when I was there multiple times!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. They updated me throughout the whole process. And my car looked great when I got it back. They even cleaned the whole interior!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Crash Champions exceeded my expectations and more! For context, my repair was through an insurance claim. When I initially dropped my car off, the inspection was completed and the estimate approved by insurance within a couple of days. At that point, I was given an estimated completion timeline of about four weeks. Throughout the process, I received automated text updates that kept me informed every step of the way — repairs underway, moved into mechanical work, on track for completion, paint prep, awaiting parts, etc. The communication was honestly great and helped ease a lot of the ‘not-knowing.’ Then, after only ONE week, I got the call that my vehicle was ready. I was absolutely over the moon. On top of that, they cleaned both the interior and exterior of my car before pickup, which was such an appreciated touch. A couple things could’ve been clearer: The wording between Insurance and Crash Champions regarding the “inspection appointment” was a bit misleading. Insurance made it sound like I would bring my car in for an inspection and leave with it afterward, but Crash Champions requires a full vehicle drop-off from inspection through completion. Because of that, I had to reschedule for inspection/drop-off several days later to plan ahead/make alternate transportation plans. Also, while I understand insurance claims can be exhausting, there were a few moments where the representatives assisting me seemed a little checked out. That said, the speed, communication, and quality of service far outweighed those minor frustrations, and overall I had a really positive experience.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair looks great, it was done quick, and everything was communicated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They went above and beyond, I am so thankful for the communication and the extra steps they took for me to be able to safely drive my car.
Likely to Recommend - 5.0/5.0 -
already have!!
Repair Quality - 5.0/5.0 -
they were amazing. absolutely went above and beyond.
Customer Service - 5.0/5.0 -
the technician was amazing and so sweet while i was panicking.
My Experience - 5.0/5.0 -
The job done was excellent. So far so good. They were patient with me in dealing with my Insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything came out great. Waiting on my end cap for the side steps to come in that will be the final piece of the repair. As well my bed seems either to tight or maybe missing a washer because during certain turns or when driving at incline it rattles a bit.
Customer Service - 4.0/5.0 -
I was kept updated the entire time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Friendly service. Would recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
In minor problems , you take more than one month is not good. I will not give you bad name.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The exterior repair work was well done. We also really appreciate the interior cleaning even though that wasn't part of the repair.