Crash Champions #0100 Tolleson
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Communication through the process was great! Additionally the work itself is great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We drive the car today and make weird noises when we was driving,, ,, soo I want you to check the repair again, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
When I took it in for the estimate, I had let them know that I might be going a different route but wanted to get the estimate completed. Rose let me know then that there were backed up and asked me to drop the car off the following week and that they’d be able to begin the work. The following week was a holiday week and I don’t believe rose realized that at the time, which is fine. But when I called to move forward with the work, rose was very dismissive about the timeline she had initially provided and was slightly combative about what she had initially set as the precedent. After the work was completed, there were still wires hanging out of my OBD port. When I took it in, the guy in the front was also accusatory that it was my device that was causing the wires to hang out. I let him know that that was not how it was prior to y’all doing the work and he then said let’s look at the drop off pictures to try to justify that it was my fault the wires were hanging out. Overall, it seems that the team is quick to blame the customers when the employees set one expectation, don’t live to that expectation, and get bothered or take it as a personal attack when the customer goes in to get it fixed or corrected. The reason the score is not lower is because the two ladies in the front desk were very nice & answered all of my questions. They saved the score!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and friendly staff
Customer Service - 5.0/5.0 -
Awesome service
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
I got my car with other damages it didn’t have before we took it in. Plus my car doesn’t sound like original parts were put it in.
Customer Service - 0.5/5.0 -
Bad communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The body work is great. However, there was a small damage to the interior that wasn’t there before. A piece of the plastic part of the middle console was broken and missing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your text updates were super convenient and communicative. My car was finished much faster than expected. Great job!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
While trying to fix my car they did not put it back together completely. I am missing car parts, screws, and the back door doesn't open. They also broke my trunk lid and left it in the back and never said a word. This is beyond unacceptable and disrespectful. They had no communication with me about anything during the duration of the truck repair.
Likely to Recommend - 0.5/5.0 -
not professionals.
Repair Quality - 0.5/5.0 -
terrible job
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Wouldn't go anywhere else.
Repair Quality - 5.0/5.0 -
SO quick and looks like new!
Customer Service - 5.0/5.0 -
The Customer Service at Crash Champions was amazing. I would highly recommend to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing I was not happy with is that my car was left all dusty from the inside as like the windows were left down while my car was getting repaired. I had to go and get it detailed from the inside only.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I noticed it feel the difference in my car that’s what counts. Thank you.
My Experience - 5.0/5.0 -
Fast service and quality
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris did an amazing job keeping me informed and updated on my repair. Thanks