Crash Champions #0103 Baseline

4.8 (9,712reviews)
97%
5620 E. Baseline Rd,  Mesa,  AZ  85206
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (9,712)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout the repair process. Timeliness was also well-regarded, with many vehicles completed ahead of schedule. Customers highlighted the friendly, professional, and knowledgeable front desk and technical staff. A few customers noted delays due to parts availability or minor quality concerns, and some mentioned a desire for more frequent updates, but these were exceptions in an overwhelmingly positive body of feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"The repair quality was excellent. The vehicle was returned looking and performing like it did pre-accident. ..." Read more
"They did an AWESOME job at repairing the damage and matching 22 year old paint so it doesnt stand ..." Read more
"... informed of the progress of my car is 2nd to none. The work done was excellent. I would highly recommend Crash Champions to anyone." Read more
"Excellent quality; didn't overcharge when they didn't have to repair vs. replace. Wouldn't know it was damaged when finished."
"... when dropping off the truck I told crash champions I expected the repairs to be perfect and they delivered. I would recommend crash champions to family and ..." Read more
"My vehicle was ready exactly when promised, which I really appreciated. The team managed expectations well and ..." Read more
"... and kept in touch with us about the finish time. They even stayed late on a Friday night to finish it so we could pick it up before the weekend." Read more
"... very pleasant. I got updates on the progress and they even finished before their estimated date! Would definitely come here again if needed!" Read more
"Team informed me they had staff come in overtime and my truck was ready a week earlier!"
"... was updated frequently on the progress of my car. My car was completed 2 days early than initially told. My car's paint looks better than when I bought it ..." Read more
"... informed throughout the entire process. I received consistent updates on repair status, timelines, and next steps, which helped reduce stress and uncertainty ..." Read more
"... Champions Team for your wonderful & friendly service. Your communication through the entire process was world class I havent seen this type of customer service in years ..." Read more
"... Friendly and professional from check in to finish. Regular updates on progress of my car. Answered questions in a timely and knowledgeable manner. The actual ..." Read more
"... vehicle at the conclusion of the repairs, your company kept me informed via text message and contacted me telephonically when it was completely repaired. Amazing ..." Read more
"Have never had such good service constantly constantly kept me updated on every aspect"

Likely to Recommend

If they have Progressive, yes

Repair Quality

For issues that were known when my car was broken into, those were solved, but there is a lingering issue that may have been related in the tampering before the repair that didn't rear it's head until I got the car back and used the A/C again in AZ summer heat. A/C is not blowing cold from the driver's side vents.

Customer Service

Full cooperation and satisfaction what was inquired upon retrieving my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks like new again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took a couple of days longer than originally stated, but everyone there was very nice and professional

Likely to Recommend

Repair Quality

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Always a pleasure to work with

Customer Service

The team is amazing!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are always so kind and professional. I have recommended them to all my friends

Customer Service

The staff there is so kind and professional I have recommended them to all my friends. The body shop staff does amazing work

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great service, good quality work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my second experience at Crash Champions. Both times it was exceptional. From the very first call with the front desk girls, I had complete confidence. They told me to come right over with my car and they would handle everything. Everybody seemed to know exactly what was going on, there was no communication issues, everything was handled perfectly. I loved getting text updates from Derek during the entire process. Renting a car through them was an easy process as well. I can’t say enough how they can take a stressful situation I was going thru due to a car accident and make it a completely seamless and exceptional experience. Plus the car looks perfect and comes with a great warranty on their work. Thank you CC Mesa/Baseline.

Likely to Recommend

I love CC. This is my second time I’ve had to use them and everything has always been flawless from start to finish.

Repair Quality

Perfection

Customer Service

Everyone is so friendly and well communicated within the company and customer.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will know better after about a week, but so far excellent service and communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Derek was a fantastic service advisor. He was very informative, friendly, and understanding. He kept me in the loop the entire way and made the process really simple explaining what I could expect each step of the way. He set the tone for my experience with Crash Champion, and delivered very professionally on what I hoped to have taken care of given the damages that my vehicle had. The ladies at the front desk and other staff that I interacted with in the process were all very welcoming, efficient, helpful, and it really just left a great impression of crash champions.I would recommend this place to anyone.

Likely to Recommend

Repair Quality

Derek was a fantastic service advisor. He was very informative, friendly, and understanding. He kept me in the loop the entire way and made the process really simple explaining what I could expect each step of the way. He set the tone for my experience with Crash Champion, and delivered very professionally on what I hoped to have taken care of given the damages that my vehicle had. The ladies at the front desk and other staff that I interacted with in the process were all very welcoming, efficient, helpful, and it really just left a great impression of crash champions.I would recommend this place to anyone.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend based on my experience. Usually, I’m skeptical about insurance recommended places and usually go get different quotes and get service from independent repair shops aside from recommended repair centers from insurance.

Repair Quality

The car came back to me as if nothing had ever been damaged.

Customer Service

Jennifer was the first to greet me. She was extremely nice and able to answer all the questions I had about the process without having to check with anybody. That immediately made me feel comfortable. I sat down to get a cup of coffee could figure out to use it. She came and helped me make a cup of coffee and then Derik was out soon after to go over the process from their on. He was also extremely nice and informative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied with explanation of repairs and checking for unseen damage.

Customer Service

Beautiful job!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went great

Likely to Recommend

They did an amazing job.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Professional, Friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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