Kaizen - Mesa

5.0 (317reviews)
100%
5035 E MCKELLIPS ROAD,  Mesa,  AZ  85215

In operation 16 years.

Kaizen is a full-service auto body and accident repair facility in Mesa, Arizona. Our technicians can repair minor dings, scratches, chips, and severe collision damage. Our staff are manufacturer trained and use the latest equipment in collision repair. Kaizen is licensed for collision repairs by 30+ major vehicle manufacturers; we abide by factory repair procedures on all vehicles we service. We take pride in restoring your car to its best condition, so we encourage you to contact our team in Mesa to learn more about our services. Let us handle the entire process for you. Call us at (480) 325-5035 or visit our shop at 5035 East McKellips Road, Mesa, AZ 85215, between Park Links at Alta Mesa and the Arizona Commemorative Air Force Museum.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S

Reviews (317)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many highlighting repairs that met or exceeded expectations, including paint matching and flawless finishes. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently commended, as repairs were often completed ahead of schedule. Staff friendliness, professionalism, and willingness to go above and beyond are recurring themes. A few customers noted areas for improvement, such as quote accuracy and minor finishing details on vehicle pickup, but these were addressed promptly. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... regarding my repair visit was answered. Most importantly, my car looks better than brand new. I will definitely bring in my other vehicle in the ..." Read more
"... absolutely fantastic! I wrote a 5 star review on google. Quick, affordable and best work. Top notch. Ive already recommended you to others. Thank you!" Read more
"... received the utmost care, respect and in the end quality repair. We are so grateful for a job well done. Thanks!" Read more
"I was very pleased with their professionalism, their willingness to answer questions and the quality of the work performed."
"Went above and beyond! Thank you!"
"The repairs were completed 2 days ahead of estimated time of completion!! You guys are GREAT!! Happy to recommend your business."
"Way before a couple weeks. Under promise and over deliver! Thank you all!"
"They said 5 days and my car was ready in 2 12 days."
"Repairs done well and sooner than promised."
"You got our vehicle repaired in only 3 days we were thrilled by that and will recommend your services to anyone. ..." Read more
"Texts multiple times daily"
"They had great communication as my truck was being repaired"
"Fast, friendly service with excellent communication skills. I was informed of each step of the way during the my claim."
"Everyone was kind, helpful, kept me updated on progress and made the whole repair painless. Exceeded all expectations and then some. Thank you ..." Read more
"Great communication and services. Work was completed on time and exceptional performance."

Likely to Recommend

Repair Quality

Zakk was very attentive and addressed all my concerns in a very timely and professional manner. Technicians did a fantastic job, and my truck was done faster than expected. Great service all around, can’t ask for anything more!

Customer Service

Returned Clean

My Experience

It was a pleasure to work with this shop, the process was smooth and I was kept up to date throughout the repairs. Would recommend this shop to family and friends.

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Repair Quality

We are very thankful for the help of the entire team at Kaizen. Zak was great at explaining the process and what next steps were, Maria was great at keeping us updated on progress and pleasant and welcoming when we came in. Our car looks great and can't tell there was any work done. The cherry on top was how clean it was when we received it back!

Customer Service

Returned Clean

My Experience

Excellent and professional staff. The work was done timely and correctly. I would recommend them without hesitation.

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My Experience

Excellent service and repair

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Repair Quality

Customer Service

Great service car repaired perfect!

Returned Clean

My Experience

Zach was amazing and so helpful through the entire process. Not only was he able to get my vehicle in sooner than anticipated, but he turned around my service in just 2 days. Thank you so much!

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Customer Service

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Completely satisfied

Repair Quality

Repair was done quickly and professionally. I had called another body shop and they never returned my call. Everyone at Kaizen from the young woman who helped me schedule the repair to the employees who handled the repair were great to work with. I highly recommend.

Customer Service

Returned Clean

My Experience

Zach is the greatest!

Likely to Recommend

Repair Quality

Customer Service

Zach was the best

Returned Clean

My Experience

The repairs to my car were extremely well done and beautiful! Zakke was great, honest and explained what needed to be done, went over the pricing and options! I will definitely refer people to your company!

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Repair Quality

Fantastic service.

Customer Service

Great customer service.

Returned Clean

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Returned Clean

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Repair Quality

They really made short work of my wife’s R1S. Took it in on a Tuesday, and they called 3 days later to pick it up.

Customer Service

Everyone that I interacted with was very nice and knowledgeable.

Returned Clean

My Experience

A great company, I highly recommend them. Did work for me at no charge. They should be everyone’s number one choice

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Returned Clean

My Experience

Car looks great! They kept us informed on where the repairs were at, and got the work done very quickly. Would definitely recommend them to family and friends.

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My Experience

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Returned Clean

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Repair Quality

Quick turnaround. Quote was way off or would have given a 10.

Customer Service