Kaizen - Queen Creek

4.9 (318reviews)
97%
18583 S 187th Place,  Queen Creek,  AZ  85142

In operation 4 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (318)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting professional workmanship that makes vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates, transparency, and staff responsiveness throughout the repair process. Timeliness is another key positive, with numerous customers reporting repairs completed ahead of schedule, often days or weeks early. The friendly, knowledgeable staff receives frequent commendation for going above and beyond customer expectations. Some customers noted minor issues like sensor problems or calibration delays, but these were typically resolved quickly when brought to attention.
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"... Queen Creek Kaizen team for a job very well done. My truck was destroyed and now looks brand new again. Masterfully done! Thank you!" Read more
"... walked me through the process on how he fixed my car . You could tell he takes pride in his work. I will highly recommend you guys to anyone who asks. ..." Read more
"Extremely satisfied with the service and repairs everything went amazing. The communication was service ..." Read more
"Excellent service. I appreciate their patience and concern for my situation. The work was completed ..." Read more
"If you desire amazing customer service and great work, this is where you go."
"Repair was done professionally and car was even done ahead of schedule!"
"Ready several days before the estimated date"
"Great communication and turnaround time. The job was completed in less time then expected."
"Vehicle was ready way a head of estimated time."
"Car done a week early which was great."
"... the service and repairs everything went amazing. The communication was service industry myself these are things I look for in any and all vendors ..." Read more
"Kaizen went above and beyond on my trucks repair and communicating every step of the way with me."
"I received updated text messages on the repairs, including one that allowed me to know that my vehicle ..." Read more
"Loved the updates you sent often. Keeping us in the loop very important. All questions ..." Read more
"... my vehicle fixed. The process was very smooth and very good at communicating with us. I appreciate it a ton!" Read more

My Experience

Staff was friendly and the service provided did an excellent job with sending updates via text. The work done on the vehicle was professionally done and left the vehicle looking brand new.

My Experience

Car came back looking brand new! Very simple process! Grateful for the team at Kaizen.

My Experience

Great customer service

Likely to Recommend

Unless I get anymore of these . Then I will recommend people do not use you

Repair Quality

I have completed the first one of these that was sent . This is at least the 4th request . Please stop .

Customer Service

Stop

Returned Clean

My Experience

I am very pleased with the service , i received . The communication was excellent . They were professional, knowledgeable and i received my car back in a very timely manner . I would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Left yall a good review via Google. Thank you very much for the prompt service. Hurt my soul to see my first ever bought new car in that shape and it felt like the day I drove it off the Toyota lot. Have a great fourth!!!

My Experience

The transaction was easy, profecional and great job done. Staff was profecional and kind. Defanatly the best I've seen In a long time. I would highly recommend this buisness.

Likely to Recommend

Repair Quality

Great service, the staff is awesome

Customer Service

My Experience

10/10!! Everything was easy, convenient and speedy!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The communication was excellent and the repair was done faster than anticipated. Would recommend you guys 10/10

Likely to Recommend

Repair Quality

Phenomenal job with my bodywork. Communication was great. Got done early.

Customer Service

Returned Clean

My Experience

Great experience. My car was completed before estimated time frame. Definitely would use this company if ever needed again.

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good work and customer service

Customer Service

My Experience

Friendly service and quick repair. Thank you

Likely to Recommend

Repair Quality

They diddl a great job! Very friendly

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent customer service, I will be recommending this particular Kaizen facility to all my friends and acquaintances.

Customer Service

See earlier written comment.

My Experience

Absolutely fantastic experience working with the entire team at Kaizen Queen Creek. Mark, Tonya, and Kelly up front and the entire crew in the shop did amazing work with complete transparency and integrity.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The car looked like new when the job was completed in a very impressive short time. Superb work and great people at Kaizen Collision.

My Experience

Thank you for an easy process and the great work. My truck looks like new and like an accident never occurred. I also appreciated the text updates I received, keeping me aware of the repair process.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

They were quick, communicated well and very friendly and helpful!

My Experience

Great service and communication

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service, great work, great people!

Likely to Recommend

Repair Quality

Customer Service