Kaizen - Tempe
In operation 12 years.
Kaizen Collision Center knows all the worries Tempe drivers face after a car crash and the aggravation of having to repair your vehicle. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can rest assured that we’ll do our best to help minimize that anxiety and repair your vehicle without the hassle. Our team works extra hard to ensure that you have a smooth accident repair process so that you may enjoy having your car fixed correctly and, in most cases, turn out much better than it looked from the manufacturer. From bumper repair, paintless dent removal, windshield replacement, car paint jobs, and more- we’re Tempe’s leading accident repair experts. Our motto is high-quality repairs, efficiency, honesty, and fairness, and 100% customer satisfaction is guaranteed. Our auto body shop in Tempe, AZ, is conveniently located at 622 S Hacienda Dr, Tempe, AZ 85281, a block away from Arizona State University. Call us now at (480) 968-5915!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Timeliness
My Experience - 5.0/5.0 -
Communication was great. I appreciate good communication. Repairs were thorough and staff were very friendly. Appreciate the help of everyone from the receptionist to the repair techs and even the manager, all of whom answered my questions very candidly and thoroughly. You completed the repairs 21 days EARLY! haha, which would normally be a great thing but since the rental gets terminated when repairs were complete it through us through a little loop getting it picked up and quickly moving things from one car to the other as we were about to leave on a multi-state trip over the weekend using the rental car. A heads up that you were that far ahead of schedule would have helped us plan but overall great communication and thanks!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
done on time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I can't help but think this recent issue wasn't a result of the hatchback hinges not being replaced during the original repair. This should have been covered by warranty, but I couldn't wait to get the warranty work approved so I just paid for the fix. Glad the hinges were replaced this time. Thanks. And thanks for the touch up paint.
Customer Service - 4.5/5.0 -
great communication. gave me options to choose from
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
scratch on right side of car not addressed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have repeatedly asked them to complete the work on the front end of the car before I did this evaluation and they just keep sending this.
Repair Quality - 0.5/5.0 -
The repairs were never completed
Customer Service - 0.5/5.0 -
When it was pointed out that repairs were not completed they basically wanted to start the process over again like they never knew the damage to the front end of the car ever happened
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall, very happy (so far, car driving well.) Allstate took a long time to approve this, so that's not Kaizen's fault. Only problem was that Kaizen lost my front plate, so I have to order new plates. They said they'd reimburse me, but it's just the hassle.
Customer Service - 4.0/5.0 -
same as above. But Tyler and Delaney were very good on the phone.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I sugget modification of the robotexts. Too many too often
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Car was not charged upon pickup
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m yelling this from the rooftops. The best experience!!!!
Repair Quality - 5.0/5.0 -
Tje best!!! Tyler is awesome and everyone is is so nice. Communication is fantastic, the repair was superb!!! Thank you. 10 stars!!
Customer Service - 5.0/5.0 -
The best and nicest people ever!!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The communication although somewhat regular seemed mechanical and redundantly inconsistent, leaving the customer not really sure what the timeline looked like and what the real issue of delays were. The overall job was pretty good however I was hoping for a slightly more showroom quality paint job, especially on the hood. There are areas where it appears the paint was unhappy with the underlying surface, which resulted in patches of very small craters in the overall finish.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication from start to finish! The work was completed quickly, professionally, and exceeded my expectations. Highly recommend!