Kaizen - Tempe

4.7 (1,104reviews)
94%
622 S HACIENDA DR,  Tempe,  AZ  85281

In operation 12 years.

Kaizen Collision Center knows all the worries Tempe drivers face after a car crash and the aggravation of having to repair your vehicle. With certifications for collision repairs from 28 well-recognized vehicle manufacturers, you can rest assured that we’ll do our best to help minimize that anxiety and repair your vehicle without the hassle. Our team works extra hard to ensure that you have a smooth accident repair process so that you may enjoy having your car fixed correctly and, in most cases, turn out much better than it looked from the manufacturer. From bumper repair, paintless dent removal, windshield replacement, car paint jobs, and more- we’re Tempe’s leading accident repair experts. Our motto is high-quality repairs, efficiency, honesty, and fairness, and 100% customer satisfaction is guaranteed. Our auto body shop in Tempe, AZ, is conveniently located at 622 S Hacienda Dr, Tempe, AZ 85281, a block away from Arizona State University. Call us now at (480) 968-5915!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Tesla
Call
Email

Reviews (1,104)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting results that exceeded expectations and vehicles returned looking brand new. Communication throughout the repair process received strong acclaim, with customers appreciating regular text updates and proactive outreach. Timeliness was a standout strength, as numerous customers highlighted that repairs were completed ahead of schedule. Staff professionalism and friendliness were frequently commended, and the seamless handling of insurance paperwork was appreciated. A few customers noted areas for improvement directly from their feedback, including more consistent updates during parts delays, closer attention to finishing details, and thorough quality checks prior to vehicle pickup.
AI-Generated from reviews written in the last 12 months
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"... satisfied with my experience with Kaizen Collision Tempe. My car was repaired in a timely manner and to perfection. The shop took care of all the paperwork with the ..." Read more
"Exceptional customer service and transparency throughout the entire process of my Tesla Auto Body repairs. ..." Read more
"My experience was excellent. I appreciated the courtesy, professionalism, timeliness, cleanliness, level of communication during the process to repair my vehicle. I appreciated ..." Read more
"... of the vehicle before releasing it so in my mind they put a bandaid on it till it breaks the next time which is wild these two companies used to be awesome ..." Read more
"... didn't order parts, then didn't order the right parts, had employees lying to me. It was a NIGHTMARE." Read more
"... repair work on my Tesla. Everything looks great, and the job was completed ahead of schedule, which I really appreciated. The bumper looks absolutely fabulous—like new—and ..." Read more
"... was done in a timely manner; as a matter of fact my car was repaired 3 days earlier than the anticipated date. I'm happy with the repair, with the ongoing communication ..." Read more
"... take it back until they got them. This was fine but it took several days for them to realize this while I paid out of pocket for a car rental every day. This cost me ..." Read more
"Start to finish went smoothly. Updates were a bit misleading. Finish was a week earlier than projected, but not unhappy that it was finished early."
"... looks like nothing ever happened to it. Perfect. It was also repaired sooner than expected. I even got it back with plenty of energy in it. What ..." Read more
"It's conveniently located, the communication was flawless, and most importantly, the car was repaired perfectly."
"Excellent communication throughout"
"... far ahead of schedule would have helped us plan but overall great communication and thanks!" Read more
"HORRIBLE COMMUNICATION from day 1!"
"Everyone was always nice, but once my part was on backorder there were no regular confirmations that we were still waiting or that the part had shipped ..." Read more

My Experience

Likely to Recommend

Repair Quality

Great quality service delivered right on schedule. Can’t be happier.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had Kaizen paint and repair my Maserati Levante and I must say that I could not be any happier with the quality work, consistent communication and friendly staff. I would highly recommend Kaizen for any of your Autobody needs and when you go ask for Jason the general manager and he will ensure you have a great experience getting your car returned to your care!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the continued communication through the process and Tyler was great when I picked up my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tempe Kaizen and Flagstaff Kaizen didn’t let me down. Both were very professional and never let me down. Thank you, you guys are awesome.

Likely to Recommend

Already have

Repair Quality

Flagstaff Kaizen was great so I went Tempe Kaizen. You guys are awesome, thank you.

Customer Service

Clean, respectful, kind and quick.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We’re always happy with the quality and service provided by Kaizen

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Perfect repair and quick too.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looked great, it was practically better than new

Customer Service

Everyone is very friendly and helpful! The only issue was they did offer to take my rental and call enterprise to let them know they had it, but I don't think that happens because I got a call from enterprise about extending my contract because it hadn't been returned. It was easily resolved but it made me nervous.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good work and great to deal with

Customer Service

Excellent to deal with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will absolutely recommend Kaizen Collision to everyone I can. I am an extremely satisfied customer.

Repair Quality

The end result of my repair far exceed my expectations! Excellent work and I am very impressed!

Customer Service

I am beyond satisfied with the repair. Again, exceeded my expectations. Great job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Way more positive experience from my last experience with a different authorized Tesla repair company

Repair Quality

Every member of the staff was very accommodating

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly staff and great communication.

Customer Service

Friendly staff and great communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

On schedule, on budget, great work!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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