Crash Champions #0103 Baseline

4.8 (9,745reviews)
97%
5620 E. Baseline Rd,  Mesa,  AZ  85206
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (9,745)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout the repair process. Timeliness was also well-regarded, with many vehicles completed ahead of schedule. Customers highlighted the friendly, professional, and knowledgeable front desk and technical staff. A few customers noted delays due to parts availability or minor quality concerns, and some mentioned a desire for more frequent updates, but these were exceptions in an overwhelmingly positive body of feedback.
AI-Generated from reviews written in the last 12 months
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"The repair quality was excellent. The vehicle was returned looking and performing like it did pre-accident. ..." Read more
"They did an AWESOME job at repairing the damage and matching 22 year old paint so it doesnt stand ..." Read more
"... informed of the progress of my car is 2nd to none. The work done was excellent. I would highly recommend Crash Champions to anyone." Read more
"Excellent quality; didn't overcharge when they didn't have to repair vs. replace. Wouldn't know it was damaged when finished."
"... when dropping off the truck I told crash champions I expected the repairs to be perfect and they delivered. I would recommend crash champions to family and ..." Read more
"My vehicle was ready exactly when promised, which I really appreciated. The team managed expectations well and ..." Read more
"... and kept in touch with us about the finish time. They even stayed late on a Friday night to finish it so we could pick it up before the weekend." Read more
"... very pleasant. I got updates on the progress and they even finished before their estimated date! Would definitely come here again if needed!" Read more
"Team informed me they had staff come in overtime and my truck was ready a week earlier!"
"... was updated frequently on the progress of my car. My car was completed 2 days early than initially told. My car's paint looks better than when I bought it ..." Read more
"... informed throughout the entire process. I received consistent updates on repair status, timelines, and next steps, which helped reduce stress and uncertainty ..." Read more
"... Champions Team for your wonderful & friendly service. Your communication through the entire process was world class I havent seen this type of customer service in years ..." Read more
"... Friendly and professional from check in to finish. Regular updates on progress of my car. Answered questions in a timely and knowledgeable manner. The actual ..." Read more
"... vehicle at the conclusion of the repairs, your company kept me informed via text message and contacted me telephonically when it was completely repaired. Amazing ..." Read more
"Have never had such good service constantly constantly kept me updated on every aspect"

My Experience

The mechanic was incredibly helpful and kept me up to date on every part of the process! I am very happy at the restoration, it looks brand new. Five stars absolutely!

My Experience

All good

Likely to Recommend

Repair Quality

We are very satisfied with the outcome of the repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks awesome!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Above and beyond service. Professional staff, excellent communication. Crash Champions takes a lot of stress off an already stressful situation. Thank you for taking the extra steps to show customers you care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional quality work. Amazing customer service. Derek communicated throughout the entire process and was incredible

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes! They are friendly and are very quick in the repairs!!

Repair Quality

The door is as good as new!

Customer Service

They took the car in on a Monday and had the repairs completed by Thursday (before the eta)

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Took a while for the correct parts to come in but overall the quality of work was excellent

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

100% will recommend

Repair Quality

My first contact with you for this incident was to gather information as to next step. You receptionist is terrific. She helped me take the right course of action in order that we could use your services. All worked great. It took a bit longer than I thought it would, but I am very satisfied. Car looks great. Thank you

Customer Service

Great team!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car repair was easy and efficient. Personnel were pleasant and accommodating. Would you recommend crash champions to anyone looking for car repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did such a great job, my car was cleaned inside and out like nothing ever happened! Thank you all very much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job. Appreciated the consistent updates.

Likely to Recommend

Repair Quality

This is the third time I have used Crash Champions and each time they have exceeded my expectations.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and great work, exactly on the timeline I was given! Made it super easy w my insurance too

Customer Service

Great communication and great work, exactly on the timeline I was given! Made it super easy w my insurance too

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

None

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff are very professional and very helpful. Great team!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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