Crash Champions #0104 Thunderbird
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The service was awesome. Extremely seamless. The workmanship was tip of the line
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Danielle is very communicative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience, done days before scheduled time. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service manager Cheyenne Silas was very attentive to my car situation. Almost daily I was informed of the progress on my cars initial evaluation, when parts ordered for my vehicle would arrive, car repair process and give me updates in a timely manner so I was always aware of when my car would be available for pick up. I was well informed throughout the process. Thank you for such great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work!
Customer Service - 5.0/5.0 -
I would like to begin this review by highlighting the most significant aspect, followed by a few additional points. The individual who deserves the highest praise is my case manager, Cheyanne. She exceeded expectations with her communication, keeping me informed about every detail regarding my repairs and the challenges posed by the insurance company responsible for covering the damages to my truck. Thanks to her efforts, my stress levels remained manageable throughout this entire process! Additionally, she ensured that the project stayed on schedule and that my truck was completed ahead of time. Furthermore, I would like to express my gratitude to the team responsible for repairing my truck. Their work was remarkable, and I felt a sense of excitement when I inspected the vehicle before taking it home. They not only washed my truck but also did an excellent job buffing out some scratches that I had requested to be addressed (which were not part of the accident repairs). My truck was impeccably clean, and it was evident that everyone involved took great pride in their work throughout the entire process. Thank you very much to all who contributed!
Returned Clean
My Experience - 5.0/5.0 -
We have used Crash Champions several times over the years and have had the pleasure of working with Danielle the last couple of times. She has always been wonderful to work with, keeps us updated and answers any questions we might have. She’s a keeper for sure. (Also love that they play KLOVE radio-that’s what’s on in my vehicles too and tells me about the company’s values).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and Danielle is wonderful to work with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am so blown away with two things: 1. The customer service attitude of Cheyanne is incredible. She truly cares and was so kind to me. 2. The quality work on my car was fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cheyenne has the world’s best customer service attitude. She was extremely kind, knowledgeable and made me feel very important. Also, the quality of work on the vehicle was excellent.
Customer Service - 5.0/5.0 -
Cheyanne was fantastic as I said earlier. She is incredibly customer care advocate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent paint job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions did an excellent job repairing the rear bumper damage to my 2000 Mustang GT.
Customer Service - 5.0/5.0 -
Crash Champions did an excellent job repairing the rear bumper damage on my 2000 Mustang GT
My Experience - 5.0/5.0 -
The communication by the staff is excellent. They kept me informed on the process often. I am very satisfied with Crash Champions.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was done in a matter of hours and looked Great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks great and drives so well. I also appreciated how kind everyone was and the communication throughout this process.
My Experience - 5.0/5.0 -
Communication was excellent the whole time letting us know where the process was at and the completion was sooner than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The blonde with glasses was tremendous. She went above and beyond to stay in touch with me and deliver my car to me as quick as possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The blonde woman with the glasses was amazing. She was very knowledgeable, kept in touch with me, and got my vehicle back to me as quickly as possible.
My Experience - 5.0/5.0 -
A very pleasant experience. They did a wonderful job and we were completely satisfied