Crash Champions #0121 Allen

4.9 (4,450reviews)
98%
6813 K. Avenue,  Plano,  TX  75074
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Email

Reviews (4,450)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team earned high marks for proactive and transparent communication, including daily text updates that kept customers informed at every stage. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and genuine care for customers were recurring themes. A few customers noted areas for improvement directly from their feedback, including more consistent communication on delays, accurate upfront repair timelines, and ensuring all repair details such as alignment and minor touch-ups are fully completed before vehicle return.
AI-Generated from reviews written in the last 12 months
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"If I could rate it higher than 10 I would. The repairs made the back of the vehicle look like brand new. Very impressed with the professionalism of the repairs ..." Read more
"Very professional and courteous. The quality of the repair was outstanding."
"... experience was outstanding from start to finish. The quality of the work was top-notch—my vehicle looks great. The staff was amazing as well: friendly, professional, ..." Read more
"Absolutely thrilled with the service, and my car looks absolutely like new! FANTASTIC! The entire crew from desk to workshop were amazing!!!! ..." Read more
"... communication was clear, timely, and reassuring. They did a great job on the car it came back looking fantastic. What stood out most was the level of care and attention ..." Read more
"I am so happy to get it 2 days early"
"Hello, our work was done well and ready ahead of schedule. Thank you!"
"... throughout the entire process. Started right away and finished major repairs in less than a week. So so happy with the results!" Read more
"Quoted 2 weeks but did not receive my truck until 3 weeks"
"My vehicle was ready by the updated finish date and time and was delivered to me with my gas tank filled ! ..." Read more
"The communication was excellent. I was kept up with the status of my vehicle. The staff was SO KIND, and I felt ..." Read more
"Very little updates was stringed along and then rushed the repair after the quoted date"
"Initially it was great. Also issue was fixed. However… The updates were not regular. The time took too long. The service level went down. ..." Read more

Likely to Recommend

Very good company to work with

Repair Quality

Crash Champions made it easy in a normally hard process.Great communication, easy process and very pleased with the results. Highly recommend!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Richard was very professional and detailed in every possible way. His diligent efforts made the entire process smooth and transparent.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am happy to finally have my car back, but unfortunately I was not satisfied with the overall repair experience. The repair took almost three months. During that time, I was given several expected completion dates and made plans based on those dates, only to be told that the repair was delayed again. The reasons were often that parts needed to be ordered, reordered, or that the shop was still waiting for parts. I understand that parts delays can happen, especially with a Porsche. What was most frustrating was being told that my car would be ready on a certain date and then repeatedly finding out that it would not be ready. The long repair time also caused a significant financial impact. My insurance company paid $1,500 toward my rental car, but I had to pay an additional $3,287 out of pocket because the repair took so long. I would have had a much better experience if the shop had provided more realistic completion dates, better communication about the parts situation, and earlier notice when delays occurred. I appreciate that the repair is finally completed, but based on the length of the repair, repeated delays, communication issues, and additional rental expense, I cannot say that I am satisfied with the overall experience.

Likely to Recommend

Repair Quality

Customer Service

I am happy to finally have my car back, but unfortunately I was not satisfied with the overall repair experience. The repair took almost three months. During that time, I was given several expected completion dates and made plans based on those dates, only to be told that the repair was delayed again. The reasons were often that parts needed to be ordered, reordered, or that the shop was still waiting for parts. I understand that parts delays can happen, especially with a Porsche. What was most frustrating was being told that my car would be ready on a certain date and then repeatedly finding out that it would not be ready. The long repair time also caused a significant financial impact. My insurance company paid $1,500 toward my rental car, but I had to pay an additional $3,287 out of pocket because the repair took so long. I would have had a much better experience if the shop had provided more realistic completion dates, better communication about the parts situation, and earlier notice when delays occurred. I appreciate that the repair is finally completed, but based on the length of the repair, repeated delays, communication issues, and additional rental expense, I cannot say that I am satisfied with the overall experience.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Richard did such a good job. He went above and beyond to ensure our car looked good as new when we picked it up. He was so responsive and did what he said he would do. Even came in early so my husband wouldn’t be late to work.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Richard was awesome, kept us constantly updated

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality and efficiency

Likely to Recommend

Repair Quality

Good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From beginning to end Crash Champions provided excellent customer service by communicating every step of the way. Their workmanship was excellent and I found them courteous, professional and accommodating.

Likely to Recommend

Great work and excellent t customer service

Repair Quality

Great communication and work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No issues, great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jerry and the crash champions team did a great job repairing our son’s car. Appreciate you guys!

Customer Service

Jerry was a great communicator

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Richard was a great help and very attentive and responsive

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