Crash Champions #0121 Allen
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
My service rep did a great job of keeping me updated on the status of my repair via text messages. He always responded quickly with any questions I asked. When I dropped off my vehicle for the repairs he was proactive in warning me that it could take longer than the insurance adjuster had previously told me. I'm sure that's information that's not always easily communicated, and even though it wasn't great to hear that I might be w/out my vehicle longer than I'd anticipated, I appreciated that Matt warned me of that up front so I could plan accordingly.
My Experience - 5.0/5.0 -
I feel Service King did an awesome job on my Honda Pilot. John G., My service advisor, was very professional, answered all my questions and gave me regular updates. I really appreciate being kept updated. My car was finished earlier than originally promised. Thank you so much Service King and John G.
My Experience - 0.0/5.0
Likely to Recommend - 1.0/5.0 -
After returning home we found the window tint in the repaired door was torn,
Repair Quality - 3.5/5.0 -
Door is fixed
Customer Service - 1.0/5.0 -
No updates, when rep was questioned why it took so long? He stated that he gave the estimate without verifying with the vender. He also stated that he did not get a clear vision of the damage because the car was dirty.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was amazing! My service tech was the best! I could not have asked for a better experience! He kept me up to date and really helped make it easy! I will use this service king for all my body work, whether or not it's through my insurance. Give him a raise! He is an asset to your company!
My Experience - 5.0/5.0 -
From our first visit to your location on 16,July 2015, Mr. John Guajardo professionalism and customer service was exceptional. The young lady at the front desk was very attentive also.
My Experience - 5.0/5.0 -
John Guajardo did a great job from start to finish ensuring customer satisfaction. The body work looks goo as well. Gary Riddell
My Experience - 5.0/5.0 -
Matt kept me updated daily on status of my car. He was very helpful with any concerns and questions I had. I really appreciate his professionalism on the whole process. Very HAPPY with results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I made an appointment, but for some reason there was not a record of me making the appointment, John was very helpful he took my car in and make sure was available at the day he told me he would be available
My Experience - 5.0/5.0 -
Matt Huntley was very attentive and professional. He kept me advised of the status of my repair from beginning to end. I couldn't be more pleased.
My Experience - 5.0/5.0 -
Great job and fast. Thanks!
My Experience - 5.0/5.0 -
John was very through and kept me well informed also was done in record time. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast and efficient. Great service as always. mick
My Experience - 5.0/5.0 -
Matt was great to work with - would definitely use Service King Again!
My Experience - 5.0/5.0 -
Matthew Huntley was my service advisor at Service King in Plano on K Ave. From the beginning, Matthew was polite, very courtesy, calm and easy to talk with. As promised, he contacted me 3 days a week to keep me updated on the progress of my vehicle. After I picked up my vehicle and drove, the cover under the engine fell apart and was damaged beyond repair. Matthew was contacted and he said he would order another cover and I could stop by for 10 minutes for install. The experience working with Matthew was very pleasant and stress free. Bottom line is Matthew Huntley is awesome! I hope everyone that walks into Service King has the same pleasant and calming experience that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your representatives treated me like a person and not just a number. I was greeted with a smile by everyone in this office. I was informed of the progress right up until the time they called to tell me my car was ready. My service advisor, John Guajardo, was absolutely amazing. Even though I got there close to closing time, I never felt rushed. This includes the young lady doing double duty as cashier. My family has needed your services over a period of 30 years a total of 7 times, and would recommend you again and again. Thank you, Lydia Phillips