Crash Champions #0121 Allen
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Heavy paint smell has been present in the vehicle. Not sure there is any way to prevent this.
Customer Service - 4.5/5.0 -
Overall great. Check in and initial communication could have been better.
My Experience - 5.0/5.0 -
The service personnel and quality of the repair was excellent! My car was returned completely detailed and looking showroom new, a very nice surprise. The daily text updates on the repair status was a great was to communicate the process. I will highly recommend your facility to anyone needing collision repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and courteous. The quality of the repair was outstanding.
Customer Service - 5.0/5.0 -
Excellent. The explanation of the repairs needed was thoroughly explained and very detailed. The daily repair status text updates was a nice way to communicate.
My Experience - 5.0/5.0 -
Frank did a fantastic job getting everything repaired on my car. He was very personable and easy to work with. The car looks fantastic! This was the second repair I have done this crush champions in both times the repairs were done above my expectations.
My Experience - 5.0/5.0 -
Communication was fantastic and friendly when needed to call
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Good
My Experience - 0.0/5.0 -
Initially it was great. Also issue was fixed. However… The updates were not regular. The time took too long. The service level went down. My car wasn’t even washed in the end. I was told initially some touch up paint would be applied but it was never applied. All and all will not use again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication from Richard throughout the process was exceptional. The car was delivered as promised, on time. The work was very well done. I'm very pleased with the result. An excellent experience overall.
Customer Service - 5.0/5.0 -
Richard was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions fixed my car back to normal as if nothing happened my car. They were very quick and always keep me updated with status progress.
Customer Service - 5.0/5.0 -
Steven was a superb technical expert whom showed and explained us on the needed repairs.
Returned Clean
My Experience - 5.0/5.0 -
Richard was great to work with he deserves a raise for his customer service skills.
My Experience - 5.0/5.0 -
Service was good and completed in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Richard was truly amazing. I wish every business in the world had only people like Richard working for them! He went above and beyond with communication and customer service and my vehicle looked great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very nice and genuinely interested in making sure I had a great experience. They did a job that I expected to take a couple of weeks in 3 days and it looked great. Highly recommend.
My Experience - 5.0/5.0 -
Very professional team from beginning to the end. I highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am glad that you welcomed me and helped me a lot for my car repairation
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire staff was very courteous and attentive. Richard especially was helpful and worked hard to keep me up to date on the progress of the repairs, which were expertly carried out. I will highly recommend Crash Champions to anyone in need of a body shop in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was impressed with the quality of the work and the helpfulness of all the staff.
Customer Service - 5.0/5.0 -
I was provided a courtesy ride to pick up my rental when Enterprise was late, and Richard offered to stay late to let me pick up my car when it was ready.